Home Delivered Meal Supervisor

JEWISH FAMILY SERVICE OF LOS ANGELES•Los Angeles, CA

1h•Onsite

About The Position

Jewish Family Service LA (JFSLA) is a comprehensive network of services providing support to individuals and families in Los Angeles. JFSLA is committed to a mission of community support, safety, security, wellness, and fulfillment, welcoming people of all ages and identities. The organization values inclusion, connectedness, and diversity among its staff to better serve clients. The Home Delivered Meal (HDM) Supervisor will oversee the operation of meal delivery to homebound clients and congregate meal sites. This includes monitoring client assessment and satisfaction, and arranging daily repair and maintenance for the fleet of vehicles used in the Home Delivered Meal program and the Hirsch Kosher Kitchen.

Requirements

High School diploma required
Must have valid CA driver’s license and proof of Insurance
Access to reliable transportation to travel between work sites required
Must be able to bend, reach, stoop, push, and pull, twist and grip items with or without assistance
Mobility requirements including lifting, carrying (25lbs)
Customer-service oriented
Ability to understand the needs of the homebound client and to assess the individuals’ need for home delivered meal service
Ability to successfully organize, supervise and motivate staff and volunteers
Strong interpersonal skills, initiative, good judgment and problem-solving ability
Proficient in Microsoft Word, Outlook, Excel and the ability to learn proprietary database software
Culturally sensitive and able to work with a multicultural client/customer population
Ability to work in a non-judgmental manner and foster positive growth/outcomes
Ability to work independently and as part of a team and to maintain professional boundaries
Available to work occasional weekends, holidays and evenings.
Able to pass and maintain, ServSafe food handler certification
Must be able to be flexible and easily shift between tasks as needed
Must pass a criminal background check (Live Scan fingerprinting) and drug testing prior to beginning employment

Nice To Haves

Previous experience working with seniors in a human or social service organization preferred
Prior experience with Client Tracking System (CTS) - (Department of Aging software) and Get Care (County of Los Angeles software is a plus
Ability to speak Russian, Spanish or Farsi is a plus
Experience working in transportation or related field and with complying with state and local fleet vehicle regulations strongly preferred
Knowledge of Jewish culture and traditions is plus

Responsibilities

Responsible for the smooth flow of information between HDM participants, drivers and food service operation.
Ability to understand the needs of the homebound client and to assess the individuals’ need for home delivered meal service
Responsible for compiling statistics and maintain all necessary documentation
Organize and supervise route deliveries for all Senior Nutrition Program (SNP) clients and drivers.
Screen, train and evaluate program drivers and volunteers
Supervise performance, address routine personnel issues and monitor payroll.
Work in close collaboration with the Director of Food and Nutrition, the Meal Site Supervisor and food production management
Maintain all records for the SNP vehicles and coordinate their maintenance and repair
Coordinate the duties and schedules of HDM volunteers
Coordinate program outreach for City of Los Angeles Dept. of Aging C2 programs as needed
Supervises Social Worker Assistant, who conducts intakes and assessments according to contract regulations and timelines
Monitor periodic reporting of client health and mental status. Report issues to the Director of Food and Nutrition and Social Services personnel as appropriate
Track deposits, volunteer hours, telephone reassurance activities and contract participation rosters for accuracy.
Ensure that contract requirements are met for all HDM activities, ensure data in funding source databases is accurate and timely, and prepare materials for periodic audits
Attend staff meetings and training sessions as required
Other duties assigned as needed