Expeditor/Dispatch- Flooring Services SW

FS Builder Resources•San Antonio, TX

23h•Onsite

About The Position

The Expediter / Dispatcher is responsible for coordinating and supporting installation operations by assigning work orders, ensuring job accuracy, and maintaining consistent communication with installers and internal teams. This role plays a critical part in keeping projects on schedule, resolving issues in real time, and maintaining accurate system documentation. Flooring Services and our affiliated entities have continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

Requirements

2+ years of experience in dispatching, scheduling, logistics coordination, or a similar operations role required.
Bilingual (English/Spanish) to support installer and customer communication.
Hands-on experience coordinating field teams or installers across multiple job sites.
Experience managing high-volume work orders, service tickets, or job scheduling systems.
Proven ability to prioritize and manage competing deadlines in a fast-paced environment.
Experience communicating with field personnel (installers, technicians) and customers to resolve issues in real time.
Proficiency with dispatching or work order management systems (e.g., scheduling dashboards, CRM, or ERP systems).
Experience handling documentation such as photos, job notes, and service updates within internal systems.
Ability to use computers and related equipment, including CRT/screens, keyboards, and mouse/pointing devices.

Nice To Haves

Prior experience in the construction, flooring, builder supply, or home services industry strongly preferred.
Familiarity with flooring products and installation processes (tile, vinyl, wood, carpet) preferred.
Background in coordinating warranty work, repairs, or service follow-ups is a plus.
Associate’s degree in business, Logistics, Supply Chain, Construction Management, or a related field preferred, but not required.
Equivalent combination of education and relevant work experience will be considered in lieu of a degree.

Responsibilities

Assign appropriate installers to work orders based on project type, including tile, vinyl, wood, and carpet installations (repairs and new installs).
Review and verify work orders for accuracy, completeness, and readiness; expedite corrections as needed.
Monitor and manage daily dashboards, including tracking and updating “missing,” “expiring,” and “pending” work orders.
Communicate proactively with installers regarding missing information, upcoming deadlines, and schedule updates.
Provide ongoing support to installers via phone, text, and email throughout the day.
Contact homeowners (occupied homes) to confirm details, provide updates, and document communication in internal systems.
Enter detailed notes into work orders, including status updates, installer feedback, and customer interactions.
Upload and manage job-related documentation, including photos, emails, and supporting files in company systems (e.g., PVault).
Coordinate and process billable repair requests, including requesting EPOs (Extra Purchase Orders) and collecting supporting documentation (photos, installer notes).
Send updates, documentation, and communications to internal departments such as warranty and sales teams.
Handle order modifications including cancellations, split orders, and repair-related adjustments.
Distribute outstanding work order updates and follow up with installers to ensure timely completion.
Serve as the primary administrative point of contact for assigned accounts, ensuring a high level of responsiveness and customer satisfaction.
Manage all facets of account coordination, including order entry, purchase order reconciliation, and project tracking within internal systems.
Partner with the sales team to prepare estimates, pricing requests, and proposals for customers.
Coordinate with internal departments (operations, scheduling, purchasing, and field teams) to ensure timely and accurate project execution.
Monitor project timelines, proactively communicate updates, and resolve issues to ensure on-time delivery and client satisfaction.
Maintain accurate and up-to-date customer records, contracts, and job documentation in CRM and operating systems.
Respond to customer inquiries, resolve discrepancies, and escalate issues as needed.
Perform duties that may be assigned by the Field Operations Manager.
Role Models and lives the Company’s Tenets. Knows the Company’s Vision, Mission, and Objectives and continually communicates and reinforces these to team members.
Adheres to Standard Operating Procedures, departmental operating guidelines and employee handbook for all aspects of this position.
Maintains a constructive environment at work, encouraging Insightful and enthusiastic teamwork that generally creates positive attitudes and builds supportive morale.
Participate in and leads training when needed. This includes learning product knowledge, procedural proficiencies, and computer software.
Fosters, encourages, and rewards a fun, positive, successful tenet-based culture!