Expat Technology Enablement Partner

H&R Block•Remote, MO

1d•$73,400 - $110,100

About The Position

As the Expat Technology Enablement Partner, you will serve as the primary business owner for the technology platforms and systems that support H&R Block’s Expat business. You will partner closely with Information Technology, vendors, and business stakeholders to ensure Expat systems are stable, effective, and aligned to the needs of clients, tax professionals, and operations. This role is responsible for gathering feedback, defining business requirements, prioritizing enhancements, supporting testing, and helping drive adoption of system improvements that improve the overall client and tax professional experience.

Requirements

Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
5 years minimum related work experience
Experience managing business requirements, technology enhancements, system improvements, or product related work
Ability to partner effectively with Information Technology, vendors, and cross functional business stakeholders
Strong communication skills with the ability to translate business needs into clear requirements and action plans
Experience gathering user feedback and identifying opportunities to improve processes, systems, or experiences
Ability to prioritize work, manage competing needs, and coordinate activities across multiple partners
Strong problem solving skills and attention to detail
Ability to support testing, implementation, documentation, and adoption of new capabilities

Nice To Haves

Experience with Salesforce and working with tax, financial services, client service, or professional services operations
Experience supporting technology platforms used by clients, field teams, tax professionals, or operational support teams
Vendor management or third party system relationship experience
Experience with user acceptance testing, enhancement roadmaps, or technology release planning
Familiarity with Expat services, international tax, or specialized tax operations

Responsibilities

Serve as the primary business owner for Expat technology platforms and systems
Partner with Information Technology teams, vendors, and business stakeholders to ensure systems support business needs
Develop and manage the Expat technology enhancement roadmap, including intake, prioritization, internal/external system integrations, and issue resolution
Gather feedback from clients, tax professionals, support teams, and business partners to identify opportunities to improve systems, processes, and experiences
Translate business and user feedback into clear requirements, enhancement requests, and recommended solutions
Participate in solution design, testing, and user acceptance activities to ensure delivered solutions meet business objectives
Coordinate implementation planning for technology enhancements and process changes
Support communication, training, documentation, and adoption of new system capabilities
Represent the Expat business in technology planning, vendor discussions, and system improvement conversations
Perform day to day trouble shooting and field support