Expansion Account Executive

SurveyMonkey•Ottawa, ON

20h•Hybrid

About The Position

SurveyMonkey is seeking an Expansion Account Executive to join their high-growth sales team. This role will act as a strategic partner to existing customers, helping them leverage the AI-powered insights platform to drive business decisions. The position is focused on accelerating the company's footprint within established accounts and ensuring customers maximize their ROI through expanded services and enterprise-grade integrations. The role is part of a culture that values ownership, transparency, and high-performance.

Requirements

2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.
Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.
Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.
Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.
AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.

Responsibilities

Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.
Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.
Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.
Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.
Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.
Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.