Exit Booth Agent - Atlanta Airport

Enterprise Holdings•Atlanta, GA

1d•Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking an Exit Booth Agent for its National/Alamo brand at the Atlanta Airport. This role is crucial for providing superior, friendly, and efficient service to customers, particularly Emerald Aisle members. The agent will be responsible for greeting customers, fulfilling their needs related to the Emerald Aisle rental process, and assisting them in selecting appropriate vehicles according to program guidelines. The goal is to create and maintain a positive and efficient customer experience, ensuring all transactions are quick and smooth. The position is located at Atlanta Airport's Rental Car Center.

Requirements

Must be at least 18 years of age
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
High School Diploma or G.E.D. required
Must have at least 1 year of client-facing retail customer service experience within the last 5 years
Must have 12 months of consecutive work experience
Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years
No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).

Responsibilities

Prepare all rental documents accurately and completely
Verify car information and VIN number for security and car control
Provide additional service to Emerald Aisle members by offering our refueling option
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
Provide all customers with undivided attention while assisting them at the exit booth
Make eye contact and greet all customers
Thank customer at the conclusion of all transactions
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned