Customer Service Exit Booth Agent (Pittsburgh Airport)

SIXT•Pittsburgh, PA

1d•Onsite

About The Position

At SIXT, the Customer Service Exit Booth Agent is responsible for ensuring a seamless rental experience for customers. This role involves verifying customer documents, checking driver's license validity, and requesting additional documentation when necessary. The agent will assist customers in selecting the appropriate vehicle, handle exchanges, and offer additional products and services like prepaid fuel and toll passes. The position also includes finalizing rental agreements, inspecting returned vehicles for damages, mileage, and fuel levels, ensuring personal belongings are removed, and maintaining a clean workstation. The goal is to create top-notch rental experiences and support efficient operations.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
At least 18 years old.
Hold a valid driver’s license with a clean driving record.
Authorized to work in the United States without requiring sponsorship.
Basic computer navigation skills.
Familiar with Microsoft Office applications.
Able to work 40 hours per week, including day or evening shifts.
Willing to wear a company uniform.

Nice To Haves

Speaking other languages is a plus.

Responsibilities

Verify customer documents, check the validity of driver’s licenses, and request additional documentation when needed.
Assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs.
Offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns.
Finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts.
Inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation.