Be Here/1942 Exhibition Staff (temporary)

Oakland Museum of CA•Oakland, CA

8d•$31•Hybrid

About The Position

The Be Here/1942 Exhibition Staff is a 3-month, part-time, temporary position at the Oakland Museum of California (OMCA). The primary role is to assist visitors with both in-gallery and outdoor Augmented Reality (AR) experiences. Staff will explain the installation, demonstrate how to use the AR software on provided devices, monitor and troubleshoot the AR devices, guide visitors through the AR experience, provide basic interpretation of the installations, and answer visitor questions. This role supports OMCA's mission to inspire understanding and empathy through stories of California's art, history, and natural environment.

Requirements

1-2 years of customer service experience.
Experience and high level of comfort using iPhones, Android tablets, and troubleshooting technology.
Must be able to attend a training on Wednesday, 9/16/26, from 11:00 am to 5:00 pm.
Ability to display and encourage visitor and internal customer service, take and share responsibility, and treat others with respect.
English language proficiency in both spoken and written form.
Basic knowledge of Gmail, Google Calendar, GChat, and other messaging apps.
Display a positive attitude when interacting with visitors and uphold OMCA’s mission and values.
Ability to work independently with minimum supervision as necessary.
Ability to work collaboratively with a team and across the institution.
Must be able to work the specific days/times of the assigned position with no flexibility.

Nice To Haves

Other languages are a plus.

Responsibilities

Assist visitors with both in-gallery and outdoor AR experiences for the Be Here/1942 exhibition.
Explain the installation and demonstrate how to use the AR software on iPad or camera devices.
Monitor and troubleshoot the AR devices, including WIFI and device error codes.
Walk visitors through the AR experience.
Provide basic interpretation of the installations.
Answer visitor questions about the installation and general OMCA/customer service inquiries.
Conduct start-of-day and end-of-day duties to ensure the correct functioning of AR devices.
Distribute and retrieve AR devices, monitor battery levels and temperatures, and clean devices as needed.
Provide general OMCA visitor experience support as needed.
Engage in a positive culture of collaboration with fellow temporary exhibition staff, frontline staff, and other OMCA staff.
Arrive on time for scheduled days and follow training protocols.
Communicate schedule changes and shift coverage needs.
Relay visitor comments and complaints to the Director of Evaluation and Visitor Insights and Visitor Insights Specialists.