Be Here/1942 Exhibition Staff (temporary)

Oakland Museum of California•Oakland, CA

9d•$31•Hybrid

About The Position

The Be Here/1942 Exhibition Staff is a 3-month, part-time, temporary position at the Oakland Museum of California (OMCA). The primary responsibility is to assist visitors with both in-gallery and outdoor Augmented Reality (AR) experiences. This includes explaining the installation, demonstrating how to use the AR software on provided devices, monitoring and troubleshooting the AR devices, guiding visitors through the experience, providing basic interpretation of the installations, and answering visitor questions. The role also involves supporting the museum's mission and contributing to a positive organizational culture.

Requirements

1-2 years of customer service experience.
Experience and high level of comfort using iPhones, Android tablets, and troubleshooting technology, in general.
Must be able to attend a training on Wednesday, 9/16/26, from 11:00 am to 5:00 pm.
Must be able to work the specific days/times of the assigned position schedule with no flexibility.
Ability to display and encourage visitor and internal customer service, take and share responsibility, and treat others with respect.
English language proficiency in both spoken and written form.
Basic knowledge of Gmail, Google Calendar, GChat, and other messaging apps.
Display a positive attitude when interacting with visitors and uphold OMCA’s mission and values.
Ability to work independently with minimum supervision as necessary.
Ability to work collaboratively with a team and across the institution.

Nice To Haves

Other languages are a plus.

Responsibilities

Support and guide visitors through both outdoor and in-gallery exhibit experiences with the Augmented Reality installations for the Be Here/1942 exhibition.
Conduct start-of-day and end-of-day duties to ensure the correct functioning of the AR devices using the tablet-based control device.
Facilitate visitors’ use of the AR devices: distribute and retrieve the AR devices, monitor AR devices' battery levels and temperatures using the tablet-based control device, clean AR devices as needed between uses, and demonstrate how to use the AR devices to visitors.
Troubleshoot the AR devices with visitors, Visitor Insights Specialists, and Preparators, including problems with WIFI and device error codes shown on the tablet-based control device.
Provide basic interpretation of the installation and answer visitor questions (both about the installation and general OMCA/customer service-related questions).
Provide general OMCA visitor experience support as needed.
Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.
Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
Engage in a positive culture of collaboration and mutual accountability with fellow temporary exhibition staff, frontline staff/contractors (Visitor Insights Specialists, Ticketing and Retail Associates, and Security Officers), and other staff across the organization.
Arrive at OMCA on time on the days scheduled.
Follow training protocols and seek help from Visitor Insights Specialists for troubleshooting.
Communicate with the Director of Evaluation and Visitor Insights, Visitor Insights Specialists, and fellow temporary exhibition staff about any schedule changes and shift coverage for absences.
Relay visitor comments and complaints to the Director of Evaluation and Visitor Insights and Visitor Insights Specialists.