Art Exhibit Supervisor

Imagine•Boston, MA

10h•$22 - $22•Onsite

About The Position

The Exhibit & Retail Operations Supervisor supports the General Manager by overseeing day-to-day floor operations and ensuring consistent, high-quality guest experiences. The role supervises frontline staff, maintains operational standards, assists with employee training, and helps ensure the smooth operation of exhibit and retail areas. The Supervisor serves as a key contact for staff inquiries and guest concerns while upholding company policies and procedures. This is primarily an onsite position. The employee may also perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change duties as needed; the job description does not constitute a written or implied employment contract.

Requirements

Prior experience in guest service or other customer-facing roles is required.
Strong leadership and interpersonal skills.
Ability to train, coach, and motivate team members.
Excellent problem-solving and conflict-resolution abilities.
Strong verbal and written communication skills.
Ability to remain calm and professional under pressure.
Organized, reliable, and detail-oriented.
Ability to work flexible hours, including evenings, weekends, and holidays.
Comfort working in a fast-paced, guest-focused environment.
Ability to communicate effectively with guests and staff in English.
Ability to lift 25 pounds occasionally to move equipment on and off shelves.
Ability to stand and walk for prolonged periods and sit for long periods.
Manual dexterity to operate a computer and perform tasks using both hands.
Correctable vision and hearing.
Skilled in using computers and office equipment.

Nice To Haves

1–3 years of supervisory or team lead experience in retail, attractions, or hospitality preferred.
Experience handling cash, POS systems, and shift operations is a plus.
Seasoned safety ambassador.
Background in team-based work environments preferred.

Responsibilities

Supervise daily floor operations to ensure smooth exhibit and retail activity.
Support the General Manager with staff scheduling, training, and performance monitoring.
Ensure employees follow company policies, procedures, and safety guidelines.
Respond to guest questions, concerns, and escalations as a first point of contact.
Model excellent customer service and suggestive selling.
Assist with opening and closing procedures, including cash handling and reporting.
Monitor inventory and assist with stocking as needed.
Provide feedback and coaching to improve frontline staff performance and engagement.
Communicate management updates, goals, and expectations to the team.
Help maintain a clean, organized, and safe work environment.
Assist with implementing promotions, events, and other operational initiatives.
Meet sales goals and criteria.
Collaborate with other supervisors and managers to support operational efficiency.
Perform other reasonably related duties as assigned by supervisors or management.