Exhibit Maintenance Sr. Team Lead - NYC

Original X Productions•New York, NY

8d•$23•Onsite

About The Position

Original X Productions are the operators of worldwide location-based entertainment experiences including The FRIENDS™ Experience, Hershey Super Sweet Adventure, and Harry Potter – Magic at Play. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. Job Summary: The Exhibit Maintenance Sr. Team Lead will be responsible for assisting with building, developing, and supervising the Tech Show Services Department. The ideal candidate has experience in various areas of technology and facilities management, with knowledge of tools and building systems. They must thrive in a fast-paced environment and have the ability to work with a variety of different personalities. They will be the MOD (Manager on Duty) for various shifts and must display leadership abilities while working as part of a team to yield goal-oriented results. This position reports to the management team and is required to assist in developing and maintaining the highest quality of safety, service, cleanliness, and efficiency of the attractions during the operational phase. A high level of Guest service must be delivered to the public every day. The chosen candidate must lead by example, demonstrating the core values of passion, excellence, safety, and fun on a day-in, day-out basis. This full-time position pays $23.00 per hour.

Requirements

Must be able to remain in standing positions more than 75% of the time
Must be able to move about inside the exhibit space
Frequently moves items and equipment weighing up to 50 pounds
Constantly positions self to clean and maintain exhibit equipment
Regularly operates audio, video, and lighting equipment
Must be able to work a variable schedule including evenings, weekends, and holidays
Proven ability to work effectively as part of a dynamic team
Outstanding customer service and communication skills
Organized and detail-oriented
Ability to multitask effectively
Maintains composure under pressure and enjoys working in a fluid environment
Excellent problem solver
Ability to effectively interface with the public
2 years of experience as a supervisor at a large-scale public assembly facility setting.
Strong knowledge of show elements such as lighting, audio, and/or visual
Strong knowledge of basic hand and power tools.
Strong knowledge of basic elements for critical systems (plumbing, electrical and HVAC)
High school diploma (or its equivalent), some college is preferred
Excellent leadership and team management skills
Knowledge of basic elements for critical systems (plumbing, electrical and HVAC)

Responsibilities

Supervision and Team Leadership: Member of the MOD (Manager on Duty) rotation
Oversee the daily operations of the experience for the duration of assigned shifts
Lead and motivate the team to ensure high levels of performance and customer satisfaction
Train, mentor, and support new and existing Team Members
Assess the effectiveness of the team and provide feedback to management
Guest Service: Ensure all Guests receive exceptional service and positive interactions
Address Guest inquiries, complaints, and feedback promptly and professionally
Facility Operations Management: Provide leadership and sound judgment to the Show Services Department to the benefit of the company
Follow policies, processes, procedures, and schedules for the preventative and corrective maintenance of the facilities and attractions, ensuring compliance with manufacturer specifications
Verify completion of daily, weekly, and monthly inspection checklists for the Show Services Department
Oversee and participate in on-site day-to-day technical & facility services including, but not limited to: attraction’s exhibits, facility maintenance (both preventative and corrective), and custodial services
Additional duties as assigned
Quality Control: Ensure compliance with all OSHA, industry, and local regulations
Understands and strictly adheres to Rules and Regulations established, such as the policies concerning fire, hygiene, health and safety
Prepare for facility inspections and certifications
Establish insight and direction for risk management and safety standards