Exemptions Compliance Administrator

City of New York • New York, NY

9h • $68,209 - $78,440

About The Position

The NYC Department of Finance’s Property Exemptions Administration (PEA) administers property tax benefits for eligible entities and individuals. Its Property Quality Assurance and Compliance unit is seeking an organized, reliable, and motivated Exemptions Compliance Administrator. Reporting to the unit supervisor, the incumbent performs analytical and specialized administrative work under general direction, with wide latitude to exercise independent initiative and judgment. The role supports consistent application of program rules, compliance procedures, reporting, application review, stakeholder responses, and staff training across PEA programs.

Requirements

• Candidates must be permanent in the Principal Administrative Associate civil service title or permanent in a comparable civil service title eligible for a 6.1.9 title change.
• Include an employee identification number (EIN) when applying and indicate the permanent civil service title in the cover letter.
• Meet one of the stated qualification pathways: a bachelor’s degree and two years of satisfactory, full-time, progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff doing work of more than moderate difficulty; or an associate degree or 60 college credits and three years of such experience, including one year of the specified administrative or supervisory experience; or a high school diploma or equivalent and four years of such experience, including one year of the specified administrative or supervisory experience; or equivalent education and/or experience, with the specified one year of administrative or supervisory experience required.
• Education above high school may substitute for general clerical/administrative experience at 30 college credits for six months of experience, up to a maximum of three years; it cannot substitute for the required year of administrative or supervisory experience.
• Working knowledge of NYC Property Tax Exemption and Abatement programs.

Responsibilities

• Assist with updating and maintaining Compliance Unit Standard Operating Procedures, support adherence to them, and follow Standard Operating Procedures for all PEA programs.
• Follow established procedures, apply program rules consistently, and flag unusual situations for unit leadership.
• Stay current on legislative and regulatory changes affecting PEA programs and assist with periodic reviews and audits.
• Research, resolve, and respond to routine correspondence and complex issues escalated by internal and external stakeholders, including DOF offices and units, legal, External Affairs, Payment Operations, Land Records, FIT, and senior management.
• Use data software, programs, canned reports, or PTS Inquire to create and monitor reports, including reports for random samples of processed exemption and abatement applications; review findings for procedural and policy issues and integrity checks.
• Create and maintain reports on Freedom of Information Law requests and subpoena requests from DOF Legal.
• Collaborate with PEA Data Analytics and Program Evaluation, other Property Division data groups, the PTS functional lead, and Tax Policy as needed.
• Create and maintain management reports on Coop and Condo Abatement and Rent Freeze (SCRIE/DRIE) appeal applications.
• Assist with reviewing and processing CCA and Rent Freeze appeal applications as needed.
• Research out-of-state properties and serve as the point person for title companies.
• Update records in the Property Tax System, Smart File, Rent Increase Exemption system, and other Property or PEA databases as required.
• Serve as the designated point person to assist the supervisor and manager with unit training needs.
• Complete special projects as assigned.

Benefits

• The position may be eligible for remote work up to two days per week under the Remote Work Pilot Program agreed between the City and the relevant Collective Bargaining Unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level