Compliance Administrator

Claratel Behavioral Health•Decatur, GA

8d•Hybrid

About The Position

The Compliance Investigator provides internal review of incidents, complaints, and allegations of compliance violations in accordance with behavioral health industry standards and regulations. The role conducts routine and full investigations with confidentiality and sensitivity, gathering evidence through interviews, written statements, video footage, documentation, technology, and other resources. The investigator prepares written findings and recommendations aligned with organizational compliance standards. The position reviews critical incidents and complaints, determines whether cases require external reporting or internal investigation, and submits externally reportable incidents to appropriate agencies within required timeframes and formats. It also supports external investigations, conducts sentinel-event debriefs, provides training or technical assistance on reporting protocols, and contributes to division projects and special assignments. The role routinely works in an office setting and may involve after-hours or weekend work and local travel. A hybrid arrangement may be considered under the telework policy.

Requirements

Certification or training as an investigator.
Clear written and verbal communication skills.
Critical-thinking and problem-solving skills.
Ability to work independently and meet strict deadlines.
Pre-employment drug screening and successful completion of a criminal history background check are required.

Nice To Haves

A minimum of three years in law enforcement or as an investigator in another setting is strongly preferred.

Responsibilities

Conduct same-day reviews of incoming incident reports.
Request clarifying information to triage incidents for external reporting or internal investigation.
Submit externally reportable incidents to the appropriate agencies within agency-specific timeframes and formats, following HIPAA and other relevant regulations.
Monitor agency email and external portals for requests for additional information.
Review complaints and allegations of compliance violations in consultation with the Compliance Officer and follow confidentiality protocols.
Complete thorough, objective reviews of assigned cases within established timeframes and compliance standards.
Conduct interviews, collect written statements, and make onsite visits as needed.
Use technology and other resources to collect evidence while maintaining data security.
Communicate barriers to completing investigations on time.
Complete required documentation and record complaints and alleged violations in the appropriate software while ensuring data integrity and confidentiality.
Submit written reports using approved templates and organizational reporting standards.
Submit monthly reports of opened and closed cases for the assigned caseload, including compliance metrics.
Coordinate with external agencies on incident investigations and collaborate with internal stakeholders as needed.
Conduct debriefs of sentinel events to support organizational learning and improvement.
Provide training or technical assistance on reporting protocols and industry standards.
Assist with special projects and division projects as assigned.
Maintain role-specific certifications and engage in ongoing professional development.
Perform other duties as assigned.