Travel Consultant - Executive Desk Agent

World Travel Inc.•Exton, PA

4d•$50,000 - $60,000•Hybrid

About The Position

The Executive Travel Consultant is a highly skilled, knowledgeable, and compassionate professional who takes time to understand the executive level customer’s needs. An Executive Travel Consultant’s primary duty is to ensure our most prestigious clients are provided with utmost professional, timely, accurate, seamless travel experience that begins at the time of the initial reservation and does not end until the Concierge Traveler is home. This individual must be highly skilled, knowledgeable, and compassionate to the executive level customer’s needs.

Requirements

Must be able to work under pressure
Maintain a high level of competency in operating the global distribution system (GDS)
Must work well independently

Nice To Haves

Must be articulate with both verbal and written communication
Project a mature, polished, and professional demeanor when interacting with departmental personnel and clients.

Responsibilities

Arrange complex domestic and international travel for our most prestigious corporate client(s), including air, car rental, hotel, other ground transportation, transfers, etc.
Advise client of international travel requirements and concerns (passport, visa, inoculations, etc.)
Ensure thorough understanding of client travel policy, guidelines, authorization requirements, procedures, etc.
Process airline upgrades
Purchase tickets using preferred program points
Reconfirm 100% of the reservations for accuracy and to ensure a positive travel experience
Monitors the travelers’ flights via our 3rd party application
Able to utilize supplier programs to ensure the traveler has his/her travel preferences
Request upgrades at hotels and with other suppliers
Provide Extra Value Services – Ex: Dinner Reservations, Tee Times
Maintain a strong, productive relationship with the client
Anticipate the client’s needs based on their travel patterns and knowledge of their preferences
Must be proactive with quality controlling travelers travel profile and preferences
Maintain a strong, productive relationship with relevant travel suppliers
Counsel client on traveler safety considerations, government travel regulations, preferred supplier support, savings opportunities and logistical routings and options
Monitor travelers En route experience and address any disruptions before they occur
Must be articulate with both verbal and written communication
Continually provide excellent customer service
Utilize time management skills to efficiently organize the workflow
Project a mature, polished, and professional demeanor when interacting with departmental personnel and clients.
Perform other duties required under the Concierge program
Participate fully as a team member to assist as needed in completing all functions relating to servicing customers
Research and provide solutions to travel-related problems clients experience
Keep fully informed about all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately apply this information when making travel arrangements
Follow World Travel, Inc. procedures, guidelines, and standards in areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, utilization of management information systems, productivity, attendance, and accuracy of work
Must be able to work under pressure
During emergency situations and/or poor weather conditions you may need to assist our After-Hours department.
Maintain a high level of competency in operating the global distribution system (GDS)
Attend staff and training meetings (virtual or in-person) for ongoing updates in the travel industry, office procedures and company updates
Ensures optimal customer service through effective use of WTI phone systems and following WTI phone standards.
Keep immediate manager promptly and fully informed of all potential problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Maintain a favorable working relationship with company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
Meet and maintain performance standards defined for Executive Corporate Travel Consultants
Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner
Must work well independently
Exercise good judgment