Executive Technology Support

Wells Fargo & Company•Iselin, NJ

20h•Onsite

About The Position

Wells Fargo is seeking an Executive Support Analyst who will join a highly visible team entrusted with providing technology support to some of the top leaders of one of the largest U.S. banks. This role goes beyond technical troubleshooting, it is about delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity and decision making. This is an ideal position for professionals who are polished, proactive and reliable. Whether you are an experienced executive support specialist of an emerging talent with strong IT skills and a service mindset, this role offers the opportunity to grow your career while working alongside senior leadership in a confidential and dynamic setting.

Requirements

5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

At least 2 years demonstrated experience providing white-glove IT support to C-suite executives
Experience managing VIP incidents and escalations with urgency and professionalism
Proven proficiency in supporting Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word)
Strong knowledge of Windows and some macOS operating systems, including mobile platforms (iOS, Android)
Experience with video conferencing technologies (Zoom, Teams Rooms, Webex, etc.)
Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting)
Experience with device management platforms (Intune, SCCM)
Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) quickly and discreetly
Strong executive presence and communication skills; able to simplify complex issues in plain language
Demonstrated ability to work under high pressure with discretion, confidentiality, and professionalism
Experience in regulated industries (financial services preferred) with awareness of compliance and risk
Ability to anticipate needs, proactively resolve issues, and maintain discretion and confidentiality
Deep understanding of corporate IT policies, compliance, and security protocols
Ability to navigate complex enterprise processes (e.g., onboarding/offboarding, access provisioning, procurement)
Skilled in workflow optimization and identifying opportunities for automation or simplification

Responsibilities

Guide complex technology projects with broad impact for the business
Act as key participant in the plan development for Technology Operations
Analyze complex technical operations challenges which require in-depth evaluation
Conduct research and create reports and presentations on findings
Lead the development of process and operational improvements
Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
Ensure quality and security of the solutions and address remediation's as needed
Champion continuous improvement, including devising new strategies and new opportunities
Set performance standards for the team and ensure operations achieve or exceed performance metrics
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Make decisions based on the understanding of the requirements that influence projects
Lead teams to meet deadlines and drive new initiatives
Review, approve, and implement recommended changes to plans
Collaborate and consult with employees to resolve initiatives and achieve technology directives
Act as a mentor for individuals