About The Position

The role of an Executive Team Leader can provide you with: * Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store * Skills in guest engagement; problem solving and resolution * Knowledge of retail business fundamentals * Experience setting and planning department (s) monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals * Experience managing a team of hourly team members, leaders and creating business strategies and goals * Skills in recruiting, selecting and talent management of hourly team members and leaders As an Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: * Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals * Anticipate staffing needs, talent plan and recruit – both long and short term. * Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities. * Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders. * Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. * Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors. * Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas. * Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. * Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic. * Plan, manage and follow-up on organizational and operational change. * Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment. * As a key carrier, follow all safe and secure training and processes. * Address store needs (emergency, regulatory visits, etc.). * All other duties based on business needs.

Requirements

  • 4 year degree or equivalent experience
  • Strong interpersonal and communication skills
  • Strong business acumen
  • Manage conflict, lead and hold others accountable
  • Relate well with and interact with all levels of the organization
  • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
  • Learn and adapt to current technology needs
  • Manage workload and prioritize tasks independently and with a team
  • Access all areas of the building to respond to guest or team member issues
  • Interpret instructions, reports and information
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
  • Accurately handle cash register operations and cash transactions

Nice To Haves

  • Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
  • Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
  • Leading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we do
  • You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

Responsibilities

  • Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
  • Anticipate staffing needs, talent plan and recruit – both long and short term.
  • Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
  • Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders.
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
  • Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors.
  • Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas.
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest.
  • Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic.
  • Plan, manage and follow-up on organizational and operational change.
  • Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.
  • As a key carrier, follow all safe and secure training and processes.
  • Address store needs (emergency, regulatory visits, etc.).
  • All other duties based on business needs.

Benefits

  • Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
  • 401(k)
  • Employee discount
  • Short term disability
  • Long term disability
  • Paid sick leave
  • Paid national holidays
  • Paid vacation
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