The role of an Executive Team Leader can provide you with: * Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store * Skills in guest engagement; problem solving and resolution * Knowledge of retail business fundamentals * Experience setting and planning department (s) monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals * Experience managing a team of hourly team members, leaders and creating business strategies and goals * Skills in recruiting, selecting and talent management of hourly team members and leaders As an Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: * Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals * Anticipate staffing needs, talent plan and recruit – both long and short term. * Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities. * Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders. * Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. * Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors. * Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas. * Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest. * Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic. * Plan, manage and follow-up on organizational and operational change. * Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment. * As a key carrier, follow all safe and secure training and processes. * Address store needs (emergency, regulatory visits, etc.). * All other duties based on business needs.
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Job Type
Full-time
Career Level
Entry Level