About The Position

The Specialty Sales Executive Team Leader role is responsible for leading a team of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Teams in Apparel & Accessories (A&A), Beauty and Electronics prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging and maintaining the sales floor and the backroom. This role provides opportunities to gain knowledge of guest service fundamentals, build and manage a guest-first culture, understand retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies, and experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals. The role also involves managing multiple specialty businesses, balancing team member expertise, understanding competitors and leveraging insights to drive business objectives, and experience managing a team of hourly team members and leaders, creating business-specific strategies and goals, and skills in recruiting, selecting, and talent management of hourly team members and leaders.

Requirements

  • 4 year degree or equivalent experience
  • Strong interpersonal and communication skills
  • Strong business acumen
  • Comfortable dealing with ambiguity
  • Manage conflict, lead and hold others accountable
  • Relate well with and interact with all levels of the organization
  • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
  • Learn and adapt to current technology needs
  • Manage workload and prioritize tasks independently
  • Access all areas of the building to respond to guest or team member issues
  • Interpret instructions, reports and information
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
  • Accurately handle cash register operations
  • Climb up and down ladders
  • Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Responsibilities

  • Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability
  • Create a guest-obsessed culture and lead your team to prioritize the guest experience and deliver on store sales goals
  • Create schedules and make adjustments as needed to align to guest traffic and business needs
  • Manage your team to effectively plan merchandising and pricing workload including transitions, revisions, sales plans, sampling and promotions
  • Know and assess the competition and leverage guest insights and feedback to drive the business and be the destination of choice for our guests
  • Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
  • Build a team of consultants that are knowledgeable and passionate about Apparel and Accessories, Beauty and Electronics
  • Manage and develop a sales force using selling training techniques
  • Lead A&A, Beauty and Electronics backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests
  • Lead your team to deliver inspiring visual moments in A&A, Home, Baby and other seasonally relevant areas
  • Ensure fitting rooms are used as an extension of the sales floor and are welcoming
  • Plan, lead and follow-up on organizational and operational change
  • Anticipate and identify changes in unique store trends
  • Anticipate staffing needs, talent plan and recruit – both long and short term
  • Develop and coach your team and Team Leaders to elevate their skills and expertise
  • Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions
  • Establish a culture of accountability through clear expectations and performance management
  • Provide service and a shopping experience that meets the needs of the guest
  • Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
  • Address store needs (emergency, regulatory visits, etc.)
  • As a key carrier, follow all safe and secure training and processes
  • All other duties based on business needs

Benefits

  • Comprehensive health benefits and programs
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • 401(k)
  • Employee discount
  • Short term disability
  • Long term disability
  • Paid sick leave
  • Paid national holidays
  • Paid vacation
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