About The Position

The Specialty Sales Executive Team Leader role is a leadership position focused on driving sales and ensuring an exceptional guest experience within specific departments such as Apparel & Accessories, Beauty, and Electronics. This role involves managing a team of consultants, overseeing merchandising and visual presentation, and implementing sales strategies to achieve business objectives. The position requires a strong understanding of retail operations, guest service fundamentals, and team development. The goal is to inspire guests and build sales through tailored suggestions and compelling presentations, while also ensuring product availability and an easy shopping experience.

Requirements

  • 4 year degree or equivalent experience
  • Strong interpersonal and communication skills
  • Strong business acumen
  • Comfortable dealing with ambiguity
  • Manage conflict, lead and hold others accountable
  • Relate well with and interact with all levels of the organization
  • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
  • Learn and adapt to current technology needs
  • Manage workload and prioritize tasks independently
  • Access all areas of the building to respond to guest or team member issues
  • Interpret instructions, reports and information
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
  • Accurately handle cash register operations
  • Climb up and down ladders

Nice To Haves

  • Knowledge of guest service fundamentals
  • Experience building and managing a guest first culture on your team
  • Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
  • Experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
  • Ability to manage multiple specialty businesses and balance team member expertise in each area to effectively manage teams in each department
  • Knowledge of competitors and ability to leverage insights that drive business objectives in each specialty department
  • Experience managing a team of hourly team members and leaders and creating business specific strategies and goals
  • Skills in recruiting, selecting and talent management of hourly team members and leaders
  • Experience in Apparel and Accessories, Beauty, or Electronics departments.

Responsibilities

  • Drive total store sales and understand departmental contributions to profitability.
  • Create and lead a guest-obsessed culture, prioritizing guest experience and sales goals.
  • Create schedules and adjust them based on guest traffic and business needs.
  • Manage teams to plan merchandising and pricing workload, including transitions, revisions, sales plans, sampling, and promotions.
  • Assess competition and leverage guest insights to drive business and become the destination of choice.
  • Work a schedule that aligns with guest and business needs, including early mornings, evenings, overnights, and weekends.
  • Build and manage a team of knowledgeable and passionate consultants in Apparel and Accessories, Beauty, and Electronics.
  • Lead backroom processes, organization, layout, and replenishment of the sales floor.
  • Lead teams to deliver inspiring visual moments in relevant departments.
  • Ensure fitting rooms are used as an extension of the sales floor and are welcoming.
  • Plan, lead, and follow up on organizational and operational changes.
  • Anticipate and identify changes in store trends.
  • Anticipate staffing needs, develop talent plans, and recruit for both short and long-term needs.
  • Develop and coach team members and Team Leaders to elevate their skills and expertise.
  • Lead team onboarding, learning, and address product knowledge and skill gaps through development and coaching.
  • Establish a culture of accountability through clear expectations and performance management.
  • Provide service and a shopping experience that meets guest needs.
  • Demonstrate a culture of ethical conduct, safety, and compliance, and hold the team accountable.
  • Address store needs, including emergencies and regulatory visits.
  • Follow all safe and secure training and processes as a key carrier.

Benefits

  • Comprehensive health benefits and programs (medical, vision, dental, life insurance)
  • 401(k)
  • Employee discount
  • Short term disability
  • Long term disability
  • Paid sick leave
  • Paid national holidays
  • Paid vacation
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