Executive Team Leader Service & Engagement (Assistant Manager Front End) - Katy, TX

Target • Katy, TX

5d • Onsite

About The Position

The Service & Engagement Executive Team Leader role is an Assistant Manager position focused on the front end of the store. This role is responsible for leading a team to provide exceptional guest experiences, manage daily operations, and drive sales and profitability. The position offers opportunities for leadership development and experience in various aspects of retail management, including guest service, operations, talent management, and business strategy.

Requirements

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently and with a team
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
• Accurately handle cash register operations and cash transactions
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Nice To Haves

• Experience building and managing a guest first team culture across the store
• Skills in guest engagement; problem solving and resolution
• Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
• Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
• Skills in recruiting, selecting and talent management of hourly team members and leaders

Responsibilities

• Build and lead a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations.
• Drive total store sales and understand the team's contribution to store profitability.
• Anticipate staffing needs, develop talent plans, and recruit team members.
• Manage leaders to ensure training completion, provide continuous education, and drive proficiencies.
• Engage in meaningful development conversations with team members.
• Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive culture.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and address opportunity areas.
• Respond to negative guest shopping experiences by de-escalating situations and supporting the team.
• Own schedules to support peak traffic times, key holiday events, and weekends.
• Manage the store experience by anticipating and reacting to staffing or scheduling needs based on guest traffic and sales fluctuations.
• Ensure Team Leader schedules support a frictionless experience during peak traffic times for all shopping preferences (checklanes, SCO, OPU, drive up).
• Champion physical and digital offerings, ensuring the team can inform, educate, and promote benefits, features, and offerings.
• Ensure the team stays up-to-date on promotions, brand launches, and events.
• Utilize guest survey reporting tools to drive change and coach/recognize teams.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Work a schedule that aligns with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate and lead a culture of ethical conduct, safety, and compliance.
• Follow all safe and secure training and processes as a key carrier.
• Address store needs, including emergencies and regulatory visits.

Benefits

• Comprehensive health benefits and programs (medical, vision, dental, life insurance)
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree