Executive Support Services/Field Engineering

Associated Bank • Omaha, NE

9d • Onsite

About The Position

As an Executive Support Services/Field Engineer, you’ll serve as a trusted technology partner to executive leaders, providing responsive support and resolving complex workplace technology issues. You’ll lead high-visibility technology deployments, coordinate with technical teams and vendors, and help ensure a reliable technology experience with minimal disruption. This role offers the opportunity to deepen your technical expertise while influencing technology service standards across the organization.

Requirements

• Associate’s degree in Computer/Network Servicing or a related field, or equivalent combination of education and experience.
• 6+ years of experience troubleshooting, repairing, and supporting endpoint and workplace technologies, including PCs, laptops, printers, mobile devices, conference room equipment, and collaboration tools.
• 6+ years of experience supporting Microsoft Windows, Microsoft 365, Teams, productivity tools, and network and communication technologies.
• 6+ years of experience supporting senior and executive leaders in time-sensitive or high-visibility situations.
• 6+ years of experience coordinating technology deployments, lifecycle activities, vendors, technical documentation, and project or workflow activities.

Nice To Haves

• Experience serving as a senior technical escalation point or field engineering resource.
• Experience supporting executive technology environments within a large or regulated organization.
• Experience leading complex technology deployments, office moves, or equipment refresh initiatives.

Responsibilities

• Support executive leaders with responsive technology assistance, meeting readiness, device support, and collaboration tools.
• Resolve complex endpoint, communication, collaboration, and workplace technology issues with sound technical judgment and discretion.
• Lead high-visibility technology deployments, equipment refreshes, office moves, and lifecycle initiatives from planning through stabilization.
• Coordinate with Infrastructure, Service Desk, Information Security, application teams, and vendors to deliver timely solutions.
• Communicate clearly with executives and technology partners throughout high-priority issues and projects.
• Identify recurring technology issues and partner with appropriate teams to improve reliability and prevent future disruptions.
• Maintain a high-touch support experience focused on responsiveness, professionalism, discretion, and follow-through.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree