Executive Support Lead, Americas

WPP•New York City, NY

22h•Onsite

About The Position

WPP is a creative transformation company, building better futures for our people, clients, and communities. As part of our ongoing commitment to strong governance and operational excellence, we are expanding our second-line assurance capability to ensure our corporate business platforms operate with high integrity, effective controls, and audit-ready evidence. The Executive Support Lead, Amercias is responsible for leading the executive support function across their primary campus, ensuring the consistent delivery of proactive, high-touch technology services to executive stakeholders. The role combines hands-on executive technology support with regional operational oversight, stakeholder management, service governance and team development to deliver a world-class executive support experience. This is a fully office-based role requiring five days per week onsite to provide visible leadership, maintain operational oversight and ensure consistent support for executive stakeholders.

Requirements

Strong people leader with experience in building high performing support teams
5+ years’ experience supporting senior executives, C-suite leaders, board members, or equivalent executive stakeholders
Executive focused with exceptional stakeholder management and relationship building skills
Calm and effective during high-pressure situations and executive escalations
Excellent communicator, capable of influencing both technical and non-technical audiences
Professional, discreet and highly trusted when operating within executive environments

Responsibilities

Lead the delivery of executive support services across the region ensuring consistency, quality and accountability
Maintain regional operational standards aligned with the global Executive Support strategy
Provide direct executive technology support to assigned executive stakeholders, acting as a senior escalation and support resource where required
Ensure resources and office coverage are aligned with executive demand and business priorities
Drive adoption of agreed service processes, support methodologies and operational best practices
Ensure support services meet business expectations and agreed service commitments
Oversee the effective management and lifecycle of technology assets and stock
Lead regional delivery of executive technology programmes, onboarding initiatives and service enhancements
Contribute to the development of global Executive Support standards and operating model
Develop and maintain strong relationships with executive stakeholders and key business partners
Ensure regional compliance with technology, security and governance requirements
Lead, coach and develop Executive Support Specialists within the region
Drive a culture of accountability, ownership, professionalism and customer excellence
Support workforce planning, recruitment, onboarding and capability development
Develop specialist expertise across executive support disciplines including AV, collaboration, mobility and onboarding
Establish regional service governance, reporting and performance management processes
Monitor service performance and identify opportunities to improve the executive experience
Identify trends, risks and recurring issues affecting executive stakeholders
Implement service improvements that enhance efficiency, consistency and stakeholder satisfaction
Drive a proactive approach to issue prevention and service improvement across the executive population
Ensure executive incidents and priority service requests receive appropriate oversight and prioritisation