Executive Services Specialist, Associate

Morgan Stanley•Alpharetta, GA

13d•Hybrid

About The Position

Morgan Stanley is a leading global financial services firm. Shareworks by Morgan Stanley is fulfilling a vision of becoming the global leader in equity-based (stock) incentive and share purchase savings plan management. We specialize in the delivery of complete web-based services for the full lifecycle of equity-based incentive and savings plans. Through our technically advanced Shareworks™ platform, Shareworks by Morgan Stanley is setting the industry's service standard for the administration and execution of all types of equity-based incentives and savings plans. The Executive Financial Services (“EFS”) department supports transactions involving restricted or control stock, often involving Rule 144 Affiliates and Corporate Insiders. These transactions include Rule 10b5-1 Trading Plans and sales under Rule 144. EFS conducts due diligence with Issuer counsel prior to the transaction, negotiates and implements 10b5-1 contracts (including trade execution pursuant to the plan) and facilitates SEC filings, clearing and settlement of restricted trades. Located in our US offices (Sandy, Utah; Purchase, NY; Alpharetta, GA, or Tempe, AZ) and reporting to the Executive Services Team Lead, the Executive Services Specialist fulfills the role of being the face of Shareworks by Morgan Stanley to our Executive and C-Suite level customers. You will interact daily with Shareworks’ executive clients, building and maintaining strong relationships. Shareworks has been successful in building trust and respect with our customers through dedicated relationship management, supported by delivering our promise of “Everyday Excellence.” We are looking for enthusiastic, outgoing individuals who share our passion for customer service excellence.

Requirements

A bachelor’s degree is required.
Current SIE, Series 7 & 63 license required
Demonstrated success in providing exceptional customer service, particularly by phone and email.
Flexibility to support a variety of shift times between Monday and Friday
Proficiency with Microsoft Office Suite
Strong analytical, attention-to-detail, and problem-solving skills
Comfortable in a fast-paced and evolving environment
Proven ability to triage and prioritize multiple tasks at once

Nice To Haves

Understanding equity markets and trading would be a definite asset but is not a requirement.

Responsibilities

Inbound and outbound calls to stock option and share purchase plan executive level participants.
Working with the executive teams of our issuers on complex issues such as establishing 10b5-1 plans, 144 filings, share gifting, money movement etc.
Sensitively addressing customer needs and challenges in a timely and efficient manner
Using our proprietary online application, ShareworksTM, and other online tools to respond to client inquiries.
Responding to complaints from participants, including ensuring all situations are resolved or escalated appropriately.
Achieving daily benchmarks for call volumes and accuracy of responses
Following established processes to ensure privacy, compliance and audit requirements are always met.
Working closely with all team members, ensuring information is shared as appropriate.