Executive Project Manager - Data Centers

Trane Technologies • Grand Rapids, MI

18h • Hybrid

About The Position

The Executive Project Manager, Data Centers is a senior, customer-facing leader accountable for executing large, strategic customer projects from order intake through factory fulfillment and final field deployment. The position is the single point of accountability for complex customer programs and coordinates across project engineering, factory operations, sales, logistics, quality, and regional execution teams. The role owns the end-to-end customer experience for high-value accounts, with a focus on quality, schedule adherence, documentation readiness, cross-regional consistency, and reducing execution risk and internal friction.

The role leads the full equipment order lifecycle, including order readiness and factory intake, production coordination and release, storage and staging, shipment planning, field deployment, and handoff. It ensures requirements are captured and validated, documentation is complete and timely, and storage, handling, and shipment meet internal standards and customer obligations. The Executive Project Manager also identifies execution and process gaps, provides structured feedback, and helps develop repeatable best practices for complex data center customer programs.

The position works onsite with colleagues Monday through Thursday, with the option to choose a work location on Fridays based on work needs. It is safety sensitive and may require additional drug screening. The position is incentive eligible; it is not sales commission eligible.

Requirements

• At least 8 years of experience managing large, complex, customer-facing projects or programs.
• Strong leadership and coordination skills across engineering, operations, logistics, sales, and field execution teams.
• Proven ability to manage high-value customer relationships and serve as a trusted point of contact for strategic accounts.
• Experience overseeing projects from order intake through manufacturing, shipment, deployment, and final handoff.
• Strong understanding of project execution disciplines, including risk management, escalation handling, schedule coordination, and quality assurance.
• Ability to manage technical, commercial, and logistical requirements in a fast-paced environment.
• Excellent communication, organizational, and problem-solving skills.
• High attention to detail, particularly with documentation, compliance, and execution readiness.
• Continuous improvement mindset and ability to identify opportunities to simplify processes and improve customer outcomes.
• Ability to work effectively across regions and maintain consistency in execution for complex customer programs.

Nice To Haves

• Experience in data centers, critical infrastructure, HVAC, or industrial equipment environments.

Responsibilities

• Act as the primary post-order liaison for large, strategic customers and align customer expectations with internal execution.
• Own customer relationships throughout project execution, providing transparency, responsiveness, and a high-quality experience.
• Identify and manage risks, escalations, and scope changes to protect schedules, quality, and customer satisfaction.
• Coordinate project engineering, factory operations, logistics, sales, and regional execution teams to ensure accurate and timely information flow.
• Ensure technical, commercial, and logistical requirements are captured, validated, and communicated before and during production.
• Serve as the customer execution lead to enable timely decisions and issue resolution.
• Oversee the equipment order lifecycle, including order readiness and factory intake, production coordination and release, storage and staging, shipment planning, field deployment, and handoff.
• Ensure storage, handling, and shipment requirements meet internal standards and customer-specific obligations.
• Ensure technical, commercial, regulatory, and customer-specific documentation is complete, accurate, and delivered on time.
• Partner with quality teams to ensure customer requirements and quality standards are met or exceeded.
• Drive consistency in execution practices across projects and regions.
• Identify process gaps, inefficiencies, and execution risks, and provide structured feedback to improve future project delivery.
• Support the development of repeatable best practices for managing large, complex data center customer programs.

Benefits

• Health insurance beginning on day one for the employee and family.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption and surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed