Executive Programs Narrative Lead

OpenAI•San Francisco, CA

6d•$266,000 - $295,000•Hybrid

About The Position

The Enterprise Marketing team at OpenAI helps large organizations understand, adopt, and scale AI responsibly. The Executive Briefing Center (EBC) team within Enterprise Marketing creates strategic conversations for OpenAI's most important customers and prospects. As the Executive Programs Narrative Lead, you will shape how strategic customers experience and understand OpenAI in high-stakes executive moments. You will own the narrative strategy for priority EBC conversations, turning OpenAI's technology, customer insight, and enterprise strategy into bespoke C-suite narratives that help leaders understand where AI can create business value, unlock new ways of working, and support transformation at scale. This is a senior role for someone who combines strategic storytelling, customer empathy, executive presence, and experience design instincts. You will partner across Sales, Solutions, Product Marketing, Customer Success, Events, Design, and executive stakeholders to build briefing narratives that feel specific, strategic, and commercially relevant.

Requirements

10+ years experience building executive-level customer narratives, strategic briefings, innovation programs, transformation workshops, or similar C-suite engagements.
Strong track record of turning customer context and complex technology into clear, useful executive conversations.
Partnered directly with Sales, account teams, customer-facing leaders, executives, design, or strategy teams.
Ability to operate in ambiguous, high-stakes environments where inputs are incomplete and the story needs to be shaped from first principles.
Strong writing, synthesis, and executive communication skills.
Strong customer empathy and understanding of what senior enterprise leaders need to hear, discuss, and decide.
Ability to move between bespoke customer work and repeatable narrative frameworks.

Responsibilities

Develop bespoke executive narratives for priority customer briefings.
Partner with Sales and account teams to understand customer context, transformation goals, buying committee dynamics, and strategic priorities.
Shape briefing arcs that connect OpenAI capabilities to customer business outcomes.
Translate complex AI concepts into clear, credible, executive-level conversations.
Build repeatable narrative frameworks, briefing modules, and planning tools for the EBC motion.
Partner with Design, Events, Product Marketing, Solutions, Customer Success, and executive stakeholders to create high-quality briefing experiences.
Help prepare internal leaders for strategic customer conversations with clear messaging, talk tracks, and briefing materials.
Identify patterns across customer briefings that should inform broader enterprise narrative, content, or field motions.