Executive Programs Lead, Americas

OpenAI•San Francisco, CA

5d•$287,000 - $318,000•Hybrid

About The Position

We are looking for an Executive Programs Lead, Americas to build and lead the portfolio through which OpenAI engages its most important customers and executives across the region. You will own the regional strategy, team, and quality bar for Executive Briefings and a broader portfolio of C-suite engagements, recurring executive forums, advisory programs, and proven formats ready to scale. Your mandate is to turn high-stakes customer moments into a durable business capability, one that consistently advances important relationships while preserving the judgment and customization that exceptional executive experiences require. This is a senior people-leadership role for a builder who can set direction, make disciplined portfolio choices, and create the systems and team required to deliver at scale. You will partner closely with Sales, Product Marketing, Product, Research, Solutions, Customer Success, Events, and OpenAI executives, moving comfortably between long-term design and the critical details of a live engagement.

Requirements

Have 10+ years of experience building or leading executive programs, customer engagement, enterprise marketing, experience centers, field marketing, or a comparable enterprise capability.
Have led and developed a high-performing team with accountability for a visible portfolio, not only individual programs.
Have built or transformed a high-touch customer capability, moving it from reactive or heavily bespoke delivery toward a more strategic and scalable model.
Bring strong commercial judgment and credibility with senior Sales leaders, customers, and internal executives.
Understand the difference between an exceptional executive experience and a polished event—and can connect that experience to meaningful customer and business progress.
Know how to prioritize rigorously, say no constructively, and make difficult resource decisions without losing stakeholder trust.
Can translate strategy into a working system with clear ownership, strong standards, and reliable execution.
Can operate credibly in a fast-moving technical environment and build effective partnerships across Product, Research, Marketing, Sales, and customer-facing teams.
Move comfortably between setting direction, developing leaders, reviewing the system, and personally stepping into a critical moment.

Responsibilities

Own the Americas portfolio of recurring executive-engagement programs and the regional capability that supports them, setting its strategy, priorities, investments, and measures of success.
Lead and develop the regional team responsible for program strategy, operations, and delivery, creating clear ownership and an unusually high standard of execution.
Translate enterprise and regional priorities into a focused portfolio, including where executive engagement can materially advance an important customer relationship or business outcome.
Build an operating model that enables consistent quality and responsible scale while preserving the judgment required to determine what should be repeatable and what should remain bespoke.
Ensure priority programs bring together the right customer context, narrative, speakers, demos, experience, and follow-through.
Partner with Sales leadership and customer-facing teams to connect each engagement to meaningful customer objectives, decisions, and next steps.
Establish measures that connect customer insight, relationship progress, business results, experience quality, and operational health.
Manage regional resources, budget, vendors, and capacity with discipline, making clear tradeoffs and surfacing risks early.
Represent the Americas in global planning and help successful approaches travel across regions while preserving what needs to remain locally owned.