Executive Programs Administrative Support

University of Toronto • Toronto, ON

5d • CA$67,916 - CA$86,855 • Onsite

About The Position

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence. Rotman Executive Programs is Canada’s leading executive education provider for open-enrolment programs, enabling leaders to develop the capacity to transform themselves, their organizations and their communities. They offer specialized business education programs for individuals and organizations that address current business challenges and opportunities. These programs cover areas such as leadership, management, strategic human resources, governance, and finance for various sectors. They also design customized programs for organizations and their executives globally to help them achieve better business results. The Executive Programs Administrative Support role reports to the Associate Director, Program Delivery and provides administrative support to the EP’s central services and resources team, as well as other areas of Executive Programs, including Marketing Communications, EP Finance, and various program portfolios. This role requires professionalism, sound judgment, and high service standards, adhering to EP and Rotman’s values. A strong customer service orientation, highly developed organizational skills, and the ability to multitask with sound judgment in prioritizing conflicting demands are essential. The individual must display tact and diplomacy in dealing with clients, participants, special guests, visitors, faculty, staff, and suppliers.

Requirements

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years of related administrative experience required, preferably in an academic environment
• Excellent project coordination and event management skills
• Must have strong computer skills and experience working with MS Word and Excel, LMS, video conferencing tools and e-mail software applications
• Ability to cope with pressures and deadlines and adapt to evolving processes and procedures
• Strong communication skills, both verbal and written
• Public Speaking and great interpersonal skills
• Ability to learn and utilize different computer applications and technologies efficiently and effectively in all aspects of the job requirements
• Ability to assume responsibility and work on own initiative, and also collaborate with others

Nice To Haves

• Approachable
• Communicator
• Motivated self-learner
• Organized
• Problem solver
• Team player
• Thoughtful

Responsibilities

• Acting as the first point of contact for general enquiries
• Resolving issues that may occur during events and escalating problems as required
• Booking rooms and arranging appropriate accommodations
• Analyzing needs and recommending appropriate technologies for teaching/learning goals
• Providing detailed information and demonstrating the use of technology
• Determining logistical details and activities for instructor development and training sessions
• Analyzing client needs and making recommendations on event logistics and options
• Manage centralized program tasks and inventory such as creating program portals and ordering office supplies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree