Executive Physicals Coordinator - Full-time, Miami FL

University of Miami • Miami, FL

3d • Onsite

About The Position

The Executive Medicine Department has an exciting opportunity for a full-time Executive Physicals Coordinator to work in Miami. The Executive Physicals Coordinator serves as a liaison for patients and corporations by providing assistance in coordinating executive physicals to meet the healthcare needs of patients and corporation employees seeking medical care within the University of Miami Health System.

Requirements

• Bachelor’s Degree in relevant field
• Minimum 2 years of relevant experience
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to understand and follow instructions.
• Excellent customer service skills.
• High level of attention to detail and organizational skills.
• High level of time management skills.

Responsibilities

• Communicates with existing patients and potential patients regarding our programs and services.
• Coordinates executive physicals for the department by working with patients to schedule appointments.
• Coordinates international patient executive physicals for the department by working with the International Department to schedule appointments.
• Handles executive physical inquiries received through e-mail by providing information requested.
• Coordinates appointment scheduling within our department and outside our department as needed.
• Documents all patient interactions in department log to ensure continuity of care.
• Creates itineraries for patient visits and checklists.
• Coordinates with executives time of arrival, appointment location, and appointment instructions.
• Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.
• Assists with patient grievance escalations, billing escalations and urgent specialty appointment escalations.
• Assists the Executive Physicals Manager in the development of workflows for executive physicals and continuously assesses ways to improve efficiency.
• Assists the Executive Physicals Manager with creating and updating standard operating procedures for executive physicals.
• Responsible for regular communication of the department's role to appropriate internal and external parties.
• Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.
• Blocks provider schedules as needed to ensure efficient clinical workflow.
• Runs reports to track program statistics and provides updates to leadership as requested.
• Assists the Executive Physicals Manager with conducting market research to make recommendations to leadership on ways to improve program.
• Provides coverage for other Executive Physicals Coordinators as needed.
• Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.
• Adapts to changing work demands and environment.
• Anticipates potential problems and assists leadership in the development of contingency plans.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Must be willing to travel/float between sites.

Benefits

• medical
• dental
• tuition remission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level