Executive Operations - R&D

Gusto, Inc.•Quinte West, ON

1d•$102,555 - $152,724•Hybrid

About The Position

The Executive Operations partner will work closely with leaders within the Engineering, Product Design, Product Management, and Data (R&D) organization. This person will be responsible for ensuring the leaders' operations run smoothly and that the team has strong practices in coordination, execution, communication, and alignment. This role serves as the primary partner to 2-3 leaders within the R&D organization. You will be in a key partnership position, helping drive Gusto's growth and scale by leveraging AI to accelerate that work. You will also be a part of the R&D Executive Operations community and report directly to the lead R&D Executive Operations partner.

Requirements

C-suite or division GM support experience.
5+ years of direct administrative experience supporting C-Level executives or General Managers at organizations of 1,000+ people.
Previous EA work that spanned multiple departments.
Career EA with a long-term commitment to the profession.
Demonstrated ability to own large cross-functional projects end to end, ideally with visibility to an executive team and/or board of directors.
Experience planning in-person, remote, and hybrid team events for large groups, including executive offsites.
Proven ability to organize intricate travel schedules with multiple stakeholders, back-to-back briefings, and many moving parts.
Organized and detail-oriented with the ability to prioritize multiple assignments and remain calm under pressure.
Structured thinking and mindset with a highly efficient means of managing one’s own time and the ability to explain this structure.
Intellectual curiosity to discover new ways to make things better, with a compulsion to improve things and a desire for lifelong learning.
Excellent communication skills, including written, verbal, and group communications.
Demonstrated ability to maintain complete confidentiality on all business matters.
Strong fluency with Google Workspace, Claude, and other AI productivity tools.
Natural ability to connect the dots on different ways of communicating and collaborating.
High EQ, ability to read people well, and warmth when working with others.

Nice To Haves

AI experience requirements vary by role and will be assessed during the interview process.
Come ready with recent examples of AI tools you've tried, what you kept, what you ditched, and why.
The ideal candidate will derive tremendous joy from improving something and crafting the details.
You should have an allergic reaction to inefficiency.
The foundation should be built on intentional, deliberate prioritization.
When facing a complex situation, your bias should be to break it down into bite-sized components.
Relentless optimization and improvement drive you to learn new things and power your attention to detail.
This requires great memory and also means that self-improvement is likely a big factor in your life (professionally and personally).
The right candidate will have high EQ, read people well, and have warmth when working with people they know well and those they don’t.
They should put people at ease, especially more junior members of the organization.

Responsibilities

Strategically partner to prioritize and coordinate the leader’s time, ensuring it aligns with department priorities and creates a system of accountability for time allocation.
Organize, attend, and track minutes and action items for meetings, ensuring productive interactions and timely follow-up.
Apply AI-driven research, analysis, and presentation preparation for special projects and cross-functional company programs.
Keep multiple teams and projects on track in parallel, enabling smooth progress and identifying areas for improvement.
Represent leaders effectively through phone, email, and chat with internal and external stakeholders.
Embody Gusto Values while planning team off-sites, team-building events, and connecting different parts of the organization.
Build meaningful and memorable interactions with hundreds of Gusties and external individuals.
Manage travel arrangements including flights, hotels, transportation, and dining.