Executive Operations Coordinator

ANDREWS FEDERAL CREDIT UNION • Suitland, MD

11d • Onsite

About The Position

The Executive Operations Coordinator supports organizational effectiveness by strengthening coordination, communication, and accountability for major operational priorities, strategic initiatives, and executive leadership commitments across Andrews Federal Credit Union. Reporting to the Chief Operating Officer and the Chief Financial Officer, the position provides high-level executive coordination and administrative support to the Executive Vice Presidents while serving as a centralized resource for monitoring significant organizational initiatives, milestones, deliverables, and deadlines.

Working collaboratively with executives and department leaders, the coordinator obtains progress updates, identifies potential delays and unresolved issues, and facilitates timely escalation of matters requiring executive attention. The position supports executive-level reporting tools, including Smartsheet dashboards, to provide the C-suite with visibility into organizational progress, accomplishments, risks, and outstanding commitments. Department leaders retain accountability for their initiatives, operational performance, and deliverables; the coordinator promotes timely communication, disciplined follow-through, and transparency.

The position also provides high-level administrative support to the Executive Vice Presidents, including executive scheduling, meeting coordination, communications, and other administrative responsibilities.

Requirements

• Three to five years of progressively responsible experience providing executive administrative support.
• Intermediate experience coordinating cross-functional work, tracking project milestones, and managing competing deadlines; direct project ownership is not required.
• Strong written and verbal communication skills, including the ability to follow up effectively and professionally with senior leaders and department managers.
• Excellent organization, prioritization, judgment, and attention to detail, with the ability to handle sensitive information discreetly.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and project tracking or reporting tools.

Nice To Haves

• Experience providing executive administrative support to C-suite or other senior leaders.
• Bachelor's degree in business or a related field, or an equivalent combination of education and experience.
• Financial services experience.

Responsibilities

• Coordinate and consolidate critical organizational updates for the COO, including system implementations, major initiatives, operational changes, milestones, and emerging risks, to support reporting to the CEO and Board of Directors.
• Serve as a liaison between the CFO, COO, and their direct reports, obtaining timely and complete information, reports, and updates needed for executive decisions and communications.
• Maintain a consolidated tracker of priority projects and initiatives, including responsible leaders, status, milestones, deadlines, and dependencies.
• Monitor commitments and timelines; bring delays, unresolved matters, changing priorities, and potential risks to the appropriate executive's attention.
• Identify decisions, approvals, or support needed from the CFO or COO, gather background information, and coordinate follow-up with responsible department leaders.
• Prepare a bi-weekly executive status report covering project updates, completed milestones, upcoming deadlines, outstanding deliverables, and items requiring executive attention.
• Coordinate briefings, presentations, and supporting materials for the COO’s updates to the CEO and Board of Directors, ensuring information is accurate, complete, and timely.
• Track action items and commitments from executive and leadership meetings, follow up with assigned individuals, and elevate overdue or unresolved matters as needed.
• Organize financial, operational, and project materials in advance of meetings, presentations, and significant decisions.
• Manage the CFO's and COO's calendars, schedule meetings, prioritize competing commitments, and coordinate appointments.
• Coordinate leadership meetings, including agendas, advance materials, logistics, notes, and distribution of follow-up assignments.
• Draft, edit, and format executive correspondence, presentations, summaries, and reports.
• Arrange travel, coordinate meeting logistics, and assist with expense-related administrative tasks and other executive support needs.
• Maintain organized and confidential records, correspondence, trackers, and reference materials.
• Build productive working relationships across departments and recommend improvements to executive coordination, information flow, and status reporting processes.

Benefits

• 12 paid holidays a year, including the employee's birthday.
• 401(k) retirement plan with a 6% match.
• Childcare stipend up to $2,600 to assist working families.
• Discounts on lending products.
• Tuition reimbursement and career development programs and opportunities.
• Employee Assistance Program with 24/7 support for families.
• Affordable healthcare plan including medical, dental, vision, and prescription coverage.
• Employer-paid long-term disability, life insurance, and AD&D.
• Short-term disability.
• Vacation leave and sick leave.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed