Part-Time Executive & Operations Assistant

Kitchen Tune-Up Bloomfield Montclair • Bloomfield, NJ

11d • $24 - $28 • Hybrid

About The Position

We are a multi-award-winning local business operating two home-services franchises — Kitchen Tune-Up and Bath Tune-Up of Bloomfield, NJ — along with a fast-growing eCommerce brand. The founder is hiring a sharp, organized Executive & Operations Assistant to be his right hand — someone who can hold the calendar, run point on customer follow-ups, keep operations humming, and confidently pick up the phone.

This is a part-time role, starting at 20 hours/week, with a clear path to 30-40 hours if the fit is right. Flexible scheduling is negotiable.

Requirements

• 2+ years in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar role
• Comfortable on the phone — you don't hesitate to pick up and call.
• Experience working in small business or franchise environments
• Strong with technology — Google Workspace, Slack, CRMs; quick learner on new tools
• You use AI tools daily (Claude, ChatGPT) — required, not nice-to-have
• Calm, organized, and proactive — you follow up without being asked
• Live within 25 minutes of Bloomfield, NJ
• Reliable transportation
• Professional written and verbal communication

Nice To Haves

• Sales background or appointment-setting experience is a strong plus.
• Bilingual Spanish
• Experience with ServiceMinder, GoHighLevel, or Amazon Seller Central
• Home services, contracting, or real estate industry background
• Prior appointment-setting or inside-sales experience

Responsibilities

• Own and protect the founder's calendar; schedule, confirm, and reschedule meetings
• Triage email inboxes daily; draft replies; surface what needs attention
• Prep meeting agendas and capture notes; chase action items to close
• Manage personal admin overflow (travel, vehicle, document renewals)
• Cancelled appointment recovery — call cancelled and no-show consultations to reschedule
• Appointment confirmations — day-before calls to confirm consultations and reduce no-shows
• Proposal follow-up — call open proposals to answer questions and move them to close
• Vendor and supplier coordination — schedule deliveries, confirm payments, request COIs
• Past customer outreach — review requests, referral asks, repeat-business calls
• Coordinate vendor payments through Bill.com (you prep, founder approves)
• Help run payroll cycles through Gusto
• Keep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records)
• Help plan and execute showroom events (design open houses, vendor partner events)
• Coordinate with our in-house crew
• Respond to Amazon Seller Central customer messages (<24 hr SLA)
• Brief and schedule our content creator across social platforms
• Track inventory and flag reorder points
• Organize company documents in Google Drive and Notion
• Maintain vendor contract registry (COIs, W-9s, renewal dates)
• Coordinate vehicle maintenance and registration

Benefits

• Performance bonus: $25 per appointment recovered from cancelled/no-show; $50 per closed proposal you helped move
• Equipment provided (laptop, phone stipend)
• Growth path — as our businesses scale, your scope and pay grow with you

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed