Executive Office Manager

Four Seasons•Beverly Hills, CA

4d•Onsite

About The Position

The Executive Office Manager reports to the General Manager/Regional Vice President. This position has the opportunity to shape the guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. Join a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

Requirements

Minimum 3+ years’ experience in an Executive Assistant or administrative role.
Ability to multitask, prioritize and handle conflicting demands.
Exceptional organization of personal work as well as others’ schedules and needs.
Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business.
Strong attention-to-detail with a focus on delivering quality while meeting deadlines
Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email.

Nice To Haves

Hospitality experience is an advantage but not essential.
Knowledge of OPERA , HotSoS , Open Table reservation system s helpful.

Responsibilities

Support to the Planning Committee (Executive Committee) including the General Manager/Regional Vice President
Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
Handle Elite Phone Line and Email, point of contact for Elite guests.
Provide daily VIP/Elite Guest amenity card list to GM/ H M.
Calendar coordination, email management and travel planning for the Planning Committee and General Manager/Regional Vice President.
Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
Preparing and processing purchase orders, expense reports and facilitating GM approvals on behalf of other departments.
Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.
Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
Assist Hotel Operation as needed (Rooms, Food and Beverage, Sales Division).
Assist in phone coverage with Planning Committee, Sales & Catering phone lines.
Maintain a clean, neat and organized work area and file storage system.
Perform a daily follow-up on Medallia/Guest Comments and correspond to appropriate Department and Division Heads.