FT - Executive Meeting Manager - Westin Tempe

Horseshoe Bay Resort • Tempe, AZ

5d • Onsite

About The Position

The Westin Tempe is looking for a FT - Executive Meetings Manager to join their team. An Executive Meetings Manager takes part in servicing guests around the hotel and is part of a team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner, resulting in an extremely high level of guest satisfaction. As an Executive Meetings Manager, you will be responsible for selling, detailing, and servicing group business from all market segments, primarily handling programs of 10 to 24 room nights while maximizing guest room, meeting space, food and beverage, and ancillary revenues. This position manages the complete group event lifecycle from initial inquiry and contracting through event detailing and execution, ensuring exceptional client satisfaction and seamless communication with hotel operations. Assists in the overall efficient operation of the Sales Department, develops new and repeat business, and achieves revenue goals through exceptional sales and service.

Requirements

• Ability to communicate in English
• Self-starting personality with an even disposition
• Maintain a professional appearance and manner at all times
• Ability to communicate well with guests
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player
• Knowledge of a hotel structure and how all departments interact
• Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints
• Ability to move throughout the hotel to conduct site inspections
• Remain professional at all times
• Treat all guests and associates with courtesy and respect, under all circumstances
• Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns

Responsibilities

• Servicing guests around the hotel
• Selling, detailing, and servicing group business from all market segments, primarily handling programs of 10 to 24 room nights
• Maximizing guest room, meeting space, food and beverage, and ancillary revenues
• Managing the complete group event lifecycle from initial inquiry and contracting through event detailing and execution
• Ensuring exceptional client satisfaction and seamless communication with hotel operations
• Assisting in the overall efficient operation of the Sales Department
• Developing new and repeat business
• Achieving revenue goals through exceptional sales and service

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed