FT - Executive Meeting Manager - Westin Tempe

Crescent Careers • Tempe, AZ

4d • Onsite

About The Position

The Westin Tempe is looking for an FT - Executive Meetings Manager to join their team. This role involves servicing guests and being part of a team passionate about delivering exceptional service in a friendly, courteous, timely, and professional manner to ensure a high level of guest satisfaction. The Executive Meetings Manager is responsible for selling, detailing, and servicing group business, primarily handling programs of 10 to 24 room nights, while maximizing revenues from guest rooms, meeting space, food and beverage, and ancillary sources. This position manages the entire group event lifecycle, from initial inquiry and contracting through event detailing and execution, ensuring client satisfaction and seamless communication with hotel operations. Additionally, the role assists in the efficient operation of the Sales Department, develops new and repeat business, and achieves revenue goals through exceptional sales and service.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Ability to maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to "pitch-in" and help co-workers with their job duties and be a team player.
• Knowledge of a hotel structure and how all departments interact.
• Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
• Ability to move throughout the hotel to conduct site inspections.
• Adherence to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Responsibilities

• Selling, detailing, and servicing group business from all market segments, primarily handling programs of 10 to 24 room nights.
• Maximizing guest room, meeting space, food and beverage, and ancillary revenues.
• Managing the complete group event lifecycle from initial inquiry and contracting through event detailing and execution.
• Ensuring exceptional client satisfaction and seamless communication with hotel operations.
• Assisting in the overall efficient operation of the Sales Department.
• Developing new and repeat business.
• Achieving revenue goals through exceptional sales and service.
• Servicing guests around the hotel.
• Interacting with customers in a friendly and positive manner to solicit business, meet client needs, and resolve complaints.
• Moving throughout the hotel to conduct site inspections.

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed