Executive Meeting Manager

Concord Hospitality Enterprises•Calgary, AB

8d•Onsite

About The Position

We are in search of a professional, detail-oriented, service-focused Executive Meeting Manager, responsible for developing and fostering group and catering business for the hotel through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from our client base. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This position serves as a liaison between the customer, the Sales team and the Events Management team.

Requirements

A minimum of one year of experience in an events or sales role, preferably in a hospitality, tourism or hotel environment.
A Hospitality, Tourism or Events program graduate or degree holder.
An outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.
Excellent communication and customer service skills.
Able to work well under pressure, multitask and enjoys a fast-paced environment.
A positive attitude, eagerness to learn and prefers to work as part of a team.
The flexibility to work varying schedules as required by the needs of the business and timing of events, which could include evenings, weekends, and holidays.
Physically able to sit, stand and walk for extended periods of time and lift up to 25 lbs.

Responsibilities

Provide the highest levels of customer service to internal partners and external clients at all times.
Respond in a quick, timely, and professional manner to all internal partners and external customers, delivering clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Be willing and able to attend customer functions as needed.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork and adopts an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Work to consistently meet the goals and performance metrics required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor.