Executive Meeting Manager
About The Position
The Executive Meeting Manager provides high levels of customer service to internal partners and external clients while supporting hotel sales and event operations. The role maintains assigned accounts and segments, develops new hotel business, and coordinates event details from pre-event planning through the event and post-event follow-up. It involves tracking and communicating group and event particulars, learning hotel food and beverage offerings and function-space details, forecasting group room and food and beverage revenue, and using hotel sales systems and strategies to meet individual and team goals. The manager participates in customer functions and meetings, supports ongoing reporting and planning, and takes ownership of professional development.
Responsibilities
- Provide high levels of customer service to internal partners and external clients.
- Respond promptly and professionally to internal partners and external customers through all communication channels, using clear and concise communication representative of Concord Hospitality.
- Demonstrate effective time management, self-motivation, proactive planning, organizational skills, and attention to detail.
- Maintain assigned accounts and segments and work to develop new business for the hotel.
- Monitor and manage pre-event, event, and post-event details for assigned groups and events.
- Track, detail, and communicate event and group information, including room blocks, meeting space, concessions, group history and reports, key dates, contract clauses, group resumes, event orders and BEOs, and billing details.
- Learn the hotel's food and beverage products, pricing, and presentation, as well as function space, audiovisual offerings, and other event-related details.
- Work with internal and external partners to forecast group room and food and beverage revenues and understand strategies that affect released space, rooms, and hotel revenue.
- Learn and use digital sales systems and sales processes, including Delphi, CI/TY, PMS, and the sales call process, and apply hotel sales strategies such as the marketing plan, rates, and budgeted goals.
- Attend customer functions as needed.
- Meet position goals and performance metrics established by the hotel brand, Concord, the Regional VPS, and the supervisor.
- Prepare for and participate in internal meetings, conference calls, reporting, planning, and other required communications.
- Prepare for and participate in client site visits, tasting panels, pre- and post-consultation planning meetings, networking, and other customer-focused meetings as needed.
- Take ownership of career development and advocate for training and job opportunities that support continued professional and personal growth.
- Carry out reasonable management requests and comply with company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
