Executive Meeting Manager

HEI Hotels & Resorts•Orlando, FL

3d•Onsite

About The Position

The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Requirements

Prior experience in the field of hospitality with specific experience in catering sales is essential.
1+ year within the Hospitality Industry required.
Must have experience at a similar size and hotel quality.
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
Knowledge of sales skills, revenue management, training, and motivation of peers.
Knowledge of hotel features, benefits, and competing hotels within the market.
Ability to execute appropriate action plans.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
Ability to quickly evaluate alternatives and decide on a plan of action.

Responsibilities

Identify and implement profitable execution of all groups.
Ensure each group meets or exceeds revenue expectations based on contracts.
Contribute positively towards a high-performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.
Understand monthly forecasting and the annual budget process.
Implement effective methods to ensure exceeding meeting planner satisfaction.
Optimize room rental charges.
Participate in the re-booking of repeat business by having a track record of long-term client relationships.
Actively participate in industry related organizations (NACE, MPI).
Perform hotel site inspections and client presentations.
Provide innovative set-ups, menus, and functions for groups.
Generate creative and innovative menus while working closely with Chef on pricing specialty menus.
Work closely with the banquet department on operations and event execution.
Evaluate alternatives and decide on a plan of action.
Provide overall direction, coordination, and ongoing evaluation of operations.
Execute all banquet event orders generated by the Convention Services Department.
Provide Audio/Visual equipment and operate Audio/Visual as a profit center.
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Work with outside vendors to ensure client satisfaction for all events/groups.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.