Executive Managing Director, Process Excellence

Dallas College

1d • Onsite

About The Position

Dallas College is seeking a strategic and results-driven leader to serve as our Director of Process Excellence. In this highly visible role, you will help shape the future of one of the nation's largest community colleges by leading enterprise-wide initiatives that improve efficiency, elevate service delivery, and enhance the experiences of students, employees, and community stakeholders. As a trusted advisor to senior leaders, you will champion a culture of continuous improvement, leveraging Lean Six Sigma methodologies to transform business processes, drive operational excellence, and deliver measurable outcomes. You will lead a talented team of process improvement professionals while collaborating across the College to turn strategic priorities into sustainable operational improvements. If you are passionate about solving complex challenges, leading organizational change, and creating meaningful impact through innovation and continuous improvement, we encourage you to apply.

Requirements

• Bachelor’s degree with seven (7) years of work-related experience including two (2) years of supervisory experience.
• Official transcripts are required.
• Black Belt certification required.
• Must have valid driver’s license to travel off site.
• Demonstrated knowledge and experience in providing leadership, planning, and execution of policies/procedures, systems, products and/or services within assigned area of responsibility.
• Understands the most effective and efficient way to accomplish tasks within the parameters of the organizational hierarchy.
• Demonstrates agility when leading organizational initiatives or when supporting the initiative of others.
• Demonstrated ability to formulate objectives and priorities and implements plans consistent with the long-term interests of the organization.
• Ability to evaluate critical activities in terms of value added, impact, etc., managing time and the tasks associated in a fast-paced, changing environment.
• Demonstrates a capacity for understanding the business operations and functions within the organization.
• Ability to leverage technology to solve business problems.
• Knowledge of laws and regulations related to integrity of information.
• Ability to maintain confidentiality and acts with personal, professional and behavioral integrity.
• Ability to foster collaboration, develop networks and build alliances with stakeholders and constituents to achieve common goals.
• Ability to work individually and as part of a team and participate in team projects to meet timelines.
• Demonstrates a commitment to continuous improvement, including understanding of applicable technology, processes and procedures.
• Ability to maintain focus and persevere in the face of obstacles.
• Ability to prioritize tasks, use time efficiently and respond quickly and constructively when faced with challenges.
• Ability to transform and align organization through its people drives improvement in new and challenging directions.
• Must be able to effectively communicate information and engage in conversations with stakeholders and constituents using appropriate communication modes and methods

Nice To Haves

• Bilingual or multilingual preferred.
• Knowledge, Skills, and Abilities Preferred

Responsibilities

• Lead Enterprise-Wide Process Improvement
• Drive continuous improvement and operational excellence initiatives across Dallas College.
• Partner with executive and departmental leaders to identify opportunities that improve efficiency, effectiveness, and service quality.
• Lead efforts to redesign and optimize business processes that support institutional goals and student success.
• Analyze and Transform Operations
• Examine current processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Facilitate process mapping, value stream mapping, root cause analysis, and future-state design activities.
• Apply Lean Six Sigma methodologies, including DMAIC, Kaizen, and data-driven analysis, to develop and implement sustainable solutions.
• Deliver Measurable Results
• Establish performance measures, key performance indicators (KPIs), and governance frameworks that support long-term success.
• Track improvement initiatives and ensure expected benefits are realized and maintained over time.
• Use data and analytics to guide decision-making and demonstrate organizational impact.
• Influence and Collaborate Across the Organization
• Serve as a trusted consultant to leaders and stakeholders on organizational effectiveness, customer experience, and service delivery optimization.
• Facilitate workshops, stakeholder meetings, and cross-functional working sessions to solve complex operational challenges.
• Build strong partnerships that foster collaboration, innovation, and shared accountability for results.
• Lead Organizational Change
• Champion best practices, process standardization, and continuous improvement throughout the College.
• Support change management efforts that increase employee engagement, customer satisfaction, and operational performance.
• Promote a culture that embraces innovation, learning, and continuous growth.
• Develop and Mentor Talent
• Lead, coach, and develop a team of process improvement professionals.
• Mentor employees and leaders in Lean Six Sigma principles, problem-solving methodologies, and continuous improvement practices.
• Foster a high-performance environment focused on collaboration, accountability, and professional development.
• Communicate Results and Best Practices
• Develop and deliver presentations, training sessions, and communications that clearly convey findings, recommendations, and outcomes.
• Share successes and lessons learned to strengthen continuous improvement capabilities across the institution.
• Leads enterprise-wide business process improvement, Continuous Improvement, and operational excellence methodologies for Dallas College.
• Analyzes, maps, redesigns, and optimizes business processes — identifying bottlenecks, waste, variation, and non-value-added activities — to improve efficiency, effectiveness, service quality, and customer satisfaction.
• Applies Lean Six Sigma tools and techniques, including process mapping, value stream mapping, DMAIC, Kaizen, and data analysis, to facilitate process discovery, root cause analysis, current-state and future-state assessments, and solution development with cross-functional teams.
• Designs and implements process governance frameworks, performance measures, and continuous improvement strategies aligned with Dallas College objectives, including support for governance structures, steering committees, and operational excellence programs.
• Develops and tracks operational performance metrics, key performance indicators (KPIs), and improvement measures, and monitors initiatives to verify that expected benefits are realized and sustained over time.
• Partners with leaders and stakeholders to evaluate business needs and recommend process improvements, policy enhancements, and operational strategies, providing consultation and subject matter expertise on organizational effectiveness, customer experience, and service delivery optimization.
• Leads stakeholder engagement sessions, workshops, and facilitation activities and builds strong working relationships across the College, facilitating cross-functional collaboration and problem-solving to address complex operational challenges and ensure alignment, engagement, and successful implementation of improvement initiatives.
• Champions organizational change initiatives by promoting process standardization, efficiency, and adoption of best practices, and leads efforts to increase customer satisfaction, employee engagement, operational effectiveness, and organizational performance.
• Coaches, mentors, and develops staff in Lean Six Sigma principles, process improvement techniques, and problem-solving methodologies.
• Develops and delivers presentations, training, and communications related to process improvement methodologies, findings, recommendations, and outcomes.
• Ensures adherence to Dallas College policies, procedures, and quality standards while maintaining expertise in business process improvement methodologies, operational excellence practices, organizational effectiveness, and emerging technologies.
• Perform other duties not listed as assigned.
• Ability to maintain the security or integrity of the critical infrastructure of Dallas College.
• This position requires regular on-site presence to fulfill essential duties that cannot be performed remotely. Duties must be executed in-person to ensure effective collaboration, supervision, and service delivery, in accordance with Texas SB 2615.

Benefits

• All employees are required to complete a minimum of 19 hours of professional development per academic year.
• Employees in people leader positions or positions that include supervisory duties must complete an additional 16 hours of leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive