Executive Lounge Attendant

Shopping Center Management d b a Turnberry Associates•Nashville, TN

9d•Onsite

About The Position

The Executive Lounge Attendant is responsible for taking guests’ food & beverage orders, retrieving and serving alcoholic/ non-alcoholic beverages and food orders to tables, adhering to service standards, courteously and efficiently. They will collect payment, assist in the maintenance of the lounge area and equipment. This position will be responsible to build great guest relationships with Marriott Bonvoy Members and guests who purchase or receive Executive Lounge access.

Requirements

Ability to speak, read, write and understand English
Professional demeanor appropriate for a luxury environment
Must be comfortable working in a fast paced environment, with the ability to multi-task
Ability to make correct change for customers
Ability to effectively work independently and utilize time efficiently
Outgoing personality with the ability to up sell

Responsibilities

Serve all food courses and non-alcoholic beverage items to the guest in accordance with service standards
Review daily specials and maintain awareness of menu items throughout the shift
Take guest food and beverage orders, utilizing suggestive selling techniques
Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so. Legibly document orders when system is down and distribute food orders to kitchen
Anticipate guests needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
Be familiar with all hotel services/ features and local attractions/ activities to respond to guest inquiries accurately
Ensure complete knowledge of table/ seat/ station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
Ensure complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
Ensure knowledge of the particular characteristics and description of every wine/ champagne by the glass and major wines on the wine list
Ensure complete knowledge of all menu items, prices, preparation method/ time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation
Ensure complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Ensure complete knowledge and compliance with all departmental policies/ service procedures
Complete opening side duties to include: Check quality and amount of all restaurant stock and supplies using checklist, Requisition all necessary supplies and transport from storeroom to restaurant, Ensure a sufficient supply of all silverware, glassware and chinaware for service, Check cleanliness and condition of assigned station and service areas; rectify any deficiencies (i.e. vacuuming of restaurant area daily.), Set up side station with supplies and equipment
Adhere to payment, cash handling and credit policies/ procedures
Perform additional duties and projects as assigned