Executive Liaison

Four Seasons • New Orleans, LA

3d • Onsite

About The Position

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our team as our Executive Liaison. As the Executive Liaison, you’ll act as a strategic partner to the General Manager and Hotel Manager, shaping and delivering an exceptional, luxury guest experience. You’ll take ownership of designing and evolving our elite service strategy while working with a high degree of autonomy and influencing standards across every department. In this role, you’ll elevate guest satisfaction and contribute directly to the hotel’s success by leading service excellence initiatives and resolving complex guest needs with confidence and discretion. You’ll partner closely with department leaders to enhance service protocols, introduce innovative experiences, and ensure every touchpoint reflects the unmatched standards of Four Seasons.

Requirements

• 3–5+ years in luxury hospitality, guest relations leadership, or comparable role
• Demonstrated ability to exercise independent judgment and decision-making in a luxury hospitality or comparable environment
• Experience leading or owning programs, initiatives, or operational strategies, not just supporting them
• Strong business acumen with the ability to balance guest experience with operational and financial impact
• Proven ability to influence cross-functional teams and drive alignment without direct authority
• Exceptional interpersonal, communication, and executive presence skills
• High level of discretion, professionalism, and ability to manage confidential and sensitive matters independently
• Experience analyzing data and using insights to drive decision-making and continuous improvement
• Bachelor’s degree in hospitality, business, or related field preferred
• Hospitality Management experience preferred.
• Valid Work Authorization to work in the United States is required.

Responsibilities

• Lead the Elite Guest Experience Program, driving strategy, execution, continuous improvement, and the implementation of consistent service standards and quality benchmarks across all departments.
• Serve as a trusted advisor to senior leadership by leveraging guest insights and operational data to identify opportunities, enhance experiences, and influence key service and operational decisions.
• Independently resolve complex guest service issues, making real-time decisions that protect guest satisfaction, brand integrity, and financial outcomes.
• Act as a delegated authority for executive leadership, approving guest recovery actions and representing leadership in critical guest and operational situations.
• Partner with department leaders to design seamless, end-to-end guest journey processes while ensuring consistent delivery of elite service standards across all areas.
• Drive cross-functional alignment by influencing priorities, optimizing resources, and holding teams accountable for guest experience performance and service excellence.
• Oversee the full lifecycle of elite guest stays, ensuring alignment with strategic service standards (pre-arrival through post-stay).
• Personally manage high-impact, high-profile, or sensitive guest situations, ensuring resolution meets brand and business expectations.
• Identify and implement innovative, anticipatory service initiatives that differentiate the guest experience.
• Establish and track key performance metrics for guest satisfaction, loyalty, and service recovery, while evaluating the operational and financial impact of experience-driven decisions.
• Deliver actionable insights and reporting to executive leadership, including trend analysis and strategic recommendations that balance service excellence with business performance.
• Manage executive communications and priorities with discretion, ensuring alignment with strategic initiatives.
• Prepare high-level reports, presentations, and analysis that inform executive decision-making.
• Support executive office operations as needed, with a primary focus on advancing strategic objectives.

Benefits

• Competitive benefits package including medical benefits
• company matching 401k program
• Vacation, Sick and Holiday (9 paid holidays, including Mardi Gras) pay with accruals beginning at the start of employment
• Excellent Training and Development opportunities
• Discounted Accommodations at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals prepared by our Banquets team
• Discounted parking near the hotel

What This Job Offers

• Job Type: Full-time
• Career Level: Executive