Executive Liaison

MassMutual • Springfield, MA

4d

About The Position

The Opportunity MassMutual’s Operations Business is looking for a highly self-motivated and experienced Executive Liaison. This position will provide administrative and program/project related support to the Head of Shared Services and Enablement and the Head of Global Workforce Management, Learning & Development and Service Quality. This position requires someone who enjoys working in a fast-paced environment, is comfortable taking on complex administrative tasks, enjoys working in collaboration with others, and can regularly handle highly confidential and time sensitive information with necessary care and prioritization. The Team You’ll join the Shared Services & Enablement team, a highly collaborative organization that provides essential services and strategic support to Operations and business partners across the enterprise. As part of a broader network of Operations assistants and Executive Liaisons, you’ll help enable a coordinated, enterprise‑wide approach to how leaders engage, communicate, and deliver results contributing directly to the effectiveness and impact of the Shared Services & Enablement organization. The Impact This is a multi-faceted role in which the Executive Liaison will take initiative and operate in an autonomous way, utilizing a proactive approach to anticipate and fulfill the administrative needs of the executives and coordinate across the team of Operations assistants to deliver a consistent approach to operations. This role will be involved in coordinating, planning, reporting and communicating as well as managing and maintaining calendar activity, coordinating travel (domestic and international), and responding to information requests. This will include coordinating meetings and conferences with both internal and external sources, compiling information from various sources for routine inquiries and reports, analyzing data and preparing regularly scheduled reports. The assistant will provide backup support to other Executive Liaison professionals as needed.

Requirements

• High school diploma
• 5+ years of progressive experience providing high-level administrative support in roles such as Executive Assistant, Chief of Staff, Office Manager, or similar positions involving executive-level coordination and/or stakeholder engagement.
• 4+ years’ experience working with the Microsoft Office suite (Word, Excel, PowerPoint, etc.) and familiarity with common collaboration and communication tools (e.g., Google Workspace, Zoom, Slack, Microsoft Teams, or similar)

Nice To Haves

• Bachelor's Degree
• Experience working in the Financial Services Industry
• Experience working with in a collaborative environment with both internal and external partners to achieve results
• Proficient working knowledge of both Ariba and Concur system applications
• Knowledge of Lean Management (Huddle Boards, Operational Metrics, etc.)
• Ability to leverage additional technology - Workday, ServiceNow, xMatters, and Archer
• Ability to complete a high volume of work and with limited direction & oversight
• Ability to navigate complex situations and organizations; identify and execute on resolutions
• Ability to dynamically prioritize and troubleshoot conflicts; anticipates challenges and proactively addresses them
• High level of attention to detail and time management, with a strong understanding of the importance of being responsive and proactive in a deadline-driven environment

Responsibilities

• Calendar management for the Head of Shared Services and Enablement & the Head of Global Workforce Management, Learning & Development and Service Quality : accept/decline, establish intimate knowledge of meeting requests in order to prioritize and make decisions on behalf of the leaders, and proactively resolve calendar conflicts
• Budget liaison (coordinate budget items including invoice/vendor management for Shared Services and Enablement teams)
• Prepare and submit invoices/expenses and reconcile and manage department purchase card
• Schedule meetings, conferences and events and interface with executive support team and/or Event Planning Team, to coordinate schedules, reserve appropriate conference rooms, catering orders, prepare room and required materials for meetings needs
• Prepare meeting agendas, coordinate meetings, and take minutes as needed, including circulating action items for follow-up
• Finalize high-level materials--review/edit/format semi-final draft materials (e.g., communications, letters, PowerPoint slides, Excel exhibits) to produce a final product and in collaboration with the Communications Consultant Team
• Provide program/project-related support
• Proactively identify and execute on communication needs across the department, in partnership with the communications team

Benefits

• Regular meetings with the Shared Services & Enablement team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees