Executive IT Support
About The Position
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. We are seeking a highly motivated and detail-oriented Executive IT Support. This individual will provide proactive, high-touch, concierge-level technical assistance to C-suite senior leaders with a focus on seamless, personalized service, minimizing downtime, and anticipating needs beyond basic troubleshooting. This role requires you to work on-site at our Northridge, CA 5 days per week.
Requirements
- Requires advanced practical knowledge within a specific discipline typically gained through extensive work experience and/or education
- Exposure to C-level leaders
- Requires minimum of 6 years of relevant experience
Nice To Haves
- Success hinges on exceptional technical skills, discretion, impeccable communication, and strong interpersonal abilities.
- Strong customer service experience.
- Success hinges on exceptional technical skills, discretion, impeccable communication, and strong interpersonal abilities.
Responsibilities
- Expert hardware/software support with Windows, Apple, Mobile Devices
- Determining audio and video requirements prior to events, such as Board meetings, Earnings Calls, and All Employee Meeting.
- Transporting, setting up and connecting all equipment for live events.
- Testing equipment to ensure everything is connect correctly and connectivity is confirmed with redundant connectivity
- Have experience troubleshooting hardware and software issues.
- Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
- Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple leaders at the same time.
- Support and educate the broader team by sharing knowledge, experiences, and insights.
- Handle sensitive data with discretion, and sometimes assisting with personal equipment.
- 30% travel, including some international travel. Passport required.
Benefits
- health, dental, and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- life insurance
- long-term disability leave
- dependent daycare spending account
- incentive plans
- 401(k) plan with company match
- short-term disability coverage
- paid time off and holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
