Executive IT Support Specialist

Peraton•Washington, DC

3d•Onsite

About The Position

Peraton is seeking an Executive IT Support Specialist to provide high-level, end-to-end PC and mobile device support to executives. This role requires a strong technical background, exceptional customer service skills, and the ability to work discreetly and professionally under pressure. The specialist will be responsible for hardware, software, mobile device setup and troubleshooting, and advanced Microsoft Office support, ensuring seamless user experiences and adherence to security protocols. A 24x7 availability schedule is required to meet urgent executive needs.

Requirements

Bachelors degree and 8 years experience OR HS diploma and 12 years experience
Proven experience providing high level IT support to executives or VIP users.
Strong knowledge of Windows operating systems, PC hardware, and common peripherals.
Expertise supporting Apple mobile devices (iPhone, iPad) and related management tools.
Advanced proficiency with Microsoft Office applications and troubleshooting.
Demonstrated ability to remain calm, focused, and effective in fast-paced or high pressure situations.
Exceptional communication skills with a customer-first mindset.
Strong organizational skills and meticulous attention to detail.
Ability to work independently with minimal supervision.
Must be able to obtain and maintain a Department of Energy (DOE) security clearance.

Responsibilities

Provide end-to-end PC support, including hardware, software, peripherals, and workstation configuration.
Deliver expert mobile device support for iPhones and iPads, including setup, troubleshooting, and application assistance.
Offer advanced support for Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Teams) tailored to executive workflows.
Maintain a 24x7 availability schedule to support urgent executive needs, including off-hours and on-call coverage.
Deliver white glove service with a focus on discretion, professionalism, and seamless user experience.
Troubleshoot and resolve issues quickly while maintaining a calm, confident presence under pressure.
Document issues, resolutions, and system configurations with strong attention to detail.
Collaborate with IT teams to escalate and resolve complex issues efficiently.
Ensure all support activities adhere to security, compliance, and confidentiality requirements.