Executive IT Concierge (Bilingual - Korean/English)
About The Position
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. We’re looking for a tech-savvy professional to be the dedicated technology partner for our CEO. This role ensures all personal and professional tech systems run smoothly to boost productivity and security. You’ll provide hands-on IT support, troubleshoot complex issues, and travel globally to deliver on-site assistance during meetings and events.
Requirements
- Bachelor’s degree required.
- Seven or more years in IT support or executive tech enablement roles.
- Expertise in Microsoft 365 and device management (Windows/macOS/iOS).
- Strong troubleshooting skills across networks, conferencing, and mobile ecosystems.
- Familiarity with cybersecurity protocols and secure travel practices.
- Excellent communication and discretion; ability to simplify tech for a non-technical audience.
- Fluency in Korean and English (spoken and written)
Nice To Haves
- Master’s degree recommended.
- Experience with a global corporation is a plus.
Responsibilities
- Maintain and troubleshoot CEO’s laptops, tablets, smartphones, conferencing equipment, and travel connectivity solutions.
- Provide support, troubleshooting and resolve recurring issues for various application platforms, including: Office application errors and synchronization failures.
- Windows kernel-level events, BSOD (Blue Screen of Death), and system crashes.
- Global enterprise application that runs on endpoint hangs and performance degradation.
- Indexing and search-related failures in Windows environments.
- Provide immediate tech assistance during global travel, ensuring reliable connectivity.
- Security Compliance: Monitor MFA, encryption, VPN, and secure data handling.
- Work with internal IT and external vendors for hardware/software upgrades and issue resolution.
- Document troubleshooting steps, resolutions, and create knowledge base articles.
- Recommend and implement endpoint & application optimization strategies.
Benefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- 401(k) retirement plan with Employer Match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Vacation and sick time off
- Employer-paid basic life and disability coverage, including Paid-Family Leave.
- Mental health, wellbeing, and employee assistance program
- Health advocate (support)
- Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
- External Training and Development Programs
- Compensation Range: $86,800.00 - $124,00.00 annual base salary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
