Executive I
About The Position
The Executive I supervises clerical staff in the Downstate Field Services Division who handle motor vehicle services, including issuing title and registration credentials, plates, and stickers and collecting associated fees. The role plans, organizes, directs, coordinates, and evaluates staff activities and work processes; monitors production; assigns daily tasks; establishes work standards; evaluates performance; recommends personnel actions; and approves requested time off. The position researches and oversees responses to public inquiries about title and registration applications and licensing situations, including those affected by changes in legislation, rules, regulations, or administrative practices. It uses computer systems to verify and resolve registration issues for telephone and walk-in customers. The Executive I compiles activity and fee statistics for divisional reports to upper management, reviews and recommends improvements to policies and procedures, and implements revisions through staff training or correspondence. The role also performs motor vehicle application and fee-processing work, assists staff and the public with questions, and may travel to other facilities to maintain adequate supervisory and staffing levels.
Requirements
- Education and experience equivalent to completion of four years of college, preferably with coursework in business or public administration.
- One year of managerial experience in a public or business organization.
- Extensive knowledge of the principles and practices of public and business administration.
- Working knowledge of State government functions and organization.
- Working knowledge of business accounting, program budgeting, personnel management, and statistics.
- Elementary knowledge of data-processing business applications.
- Ability to supervise and coordinate a minor or small program.
- Ability to analyze operational problems and determine an appropriate course of action.
- Ability to develop, install, and evaluate new and revised methods, procedures, and performance standards.
- Ability to effectively implement operating policies and procedures.
- Willingness to travel and, where required by positions within the class, possession of a valid Illinois driver’s license.
- Ability to lift and carry 0–50 lbs.
Responsibilities
- Plan, organize, direct, evaluate, and coordinate clerical staff involved in motor vehicle services, including title and registration work and fee collection.
- Monitor individual production, direct workflow, assign daily tasks, establish work standards, and evaluate employee performance.
- Recommend personnel actions, including disciplinary action, and approve employee requests for time off.
- Research information and oversee correspondence responding to public inquiries about title and registration applications and licensing situations.
- Use computer systems to verify and resolve registration issues or problems with telephone and walk-in customers.
- Compile daily, weekly, and monthly statistics on credentials, plates, stickers, titles, and fees collected for divisional status reports.
- Review policies and procedures and recommend new or revised practices to improve efficiency and public services.
- Implement new or revised policies and procedures through subordinate staff training and correspondence.
- Perform motor vehicle duties, including reviewing and completing applications, processing title and registration work, accepting fees, and answering questions from staff and the public.
- Travel to other facilities when needed to provide adequate supervisory and staffing levels.
- Perform other duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
