Executive Housekeeping Manager

Springwood Hospitality•Lancaster, PA

11d•Onsite

About The Position

The Executive Housekeeper will oversee all aspects of the hotel cleaning operations, including all guest rooms and common areas, ensuring they meet or exceed hotel, brand, and company standards. This role involves managing departmental procedures, ensuring rooms are cleaned to brand standards, and assisting the laundry department. The position also includes recruitment, training, scheduling, and development of housekeeping associates, as well as managing departmental budgets and ensuring safety policies are followed. The Executive Housekeeper must maintain a friendly and courteous demeanor while handling guest concerns and performing other duties as assigned.

Requirements

Oversee all aspects of the hotel cleaning operations including all guest rooms and common areas.
Meet or exceed hotel, brand & company standards.
Ensure Room Attendants/Housekeepers Clean and prepare guest rooms to Springwood Hospitality and Brand Standards.
Brand standard including minutes per occupied room.
Recruitment and selection of associates that fit the exact needs of the hotel.
Training and proper orientation for all associates new and ongoing.
Scheduling per operating guidelines as outlined by company standards.
Monitor labor forecast and make scheduling adjustments to meet require parameters.
Develop, motivate and orient all Housekeeping associates, providing ongoing direction to deliver excellent guest service.
Ensure the associates have the necessary tools and supplies to be successful.
Departmental meetings held at least monthly.
Performance appraisals conducted in a timely manner.
Follow all job safety policies, and report any incidents and/or hazards to your direct supervisor.
Participate in the budget process and to operate within the budgeted guidelines while maintaining quality.
Provide operational support to other departments in relation to housekeeping.
Handle guest concerns, compliments and suggestions in a professional manner.
Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Provides assistance to other Associates and departments to contribute to the best overall performance of the department and hotel.

Nice To Haves

Creativity
Self-leadership
Innate passion for making others’ lives better

Responsibilities

Ensure departmental procedures are followed for all brand programs and execute all programs to achieve and exceed goals.
Ensure Room Attendants/Housekeepers clean and prepare guest rooms to Springwood Hospitality and Brand Standards.
Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.
Recruitment and selection of associates that fit the exact needs of the hotel.
Training and proper orientation for all associates new and ongoing.
Scheduling per operating guidelines as outlined by company standards.
Monitor labor forecast and make scheduling adjustments to meet require parameters.
Develop, motivate and orient all Housekeeping associates, providing ongoing direction to deliver excellent guest service.
Ensure the associates have the necessary tools and supplies to be successful.
Departmental meetings held at least monthly.
Performance appraisals conducted in a timely manner.
Follow all job safety policies, and report any incidents and/or hazards to your direct supervisor.
Participate in the budget process and to operate within the budgeted guidelines while maintaining quality.
Provide operational support to other departments in relation to housekeeping.
Handle guest concerns, compliments and suggestions in a professional manner.
Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Provides assistance to other Associates and departments to contribute to the best overall performance of the department and hotel.