Executive Housekeeper, The Publisher Hotel, Fredericksburg, VA

Hotel Equities•Fredericksburg, VA

4d•$50,000 - $55,000•Onsite

About The Position

Greenwood Hospitality and Hotel Equities is looking for an excellent Executive Housekeeper for The Publisher Hotel in Fredericksburg VA. This role is responsible for maximizing customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication on process.
Requires good communication on skills, both verbal and written.
Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.

Nice To Haves

Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Maintenance of Lost and Found
Properly handle and account for keys
Is knowledgeable of and ensures that blood borne pathogen procedures are being followed
Be knowledgeable of policies regarding emergency procedures and security concerns
Ensure protection of guests’ room numbers and policies regarding guest room access procedures

Responsibilities

Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly. Ensure boards are made for completion with every Housekeeper.
Supervises the completion of short notice requests for room changes
Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
Keeps record of room checkouts/stay overs, submits records to housekeeping every day
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
Ensures completion by following through on orders
Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes Checks VIP rooms
Checks early morning make-up rooms
Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check out rooms, expected check-out rooms, etc.
Checks floor linen closets daily for cleanliness, adequate supplies and linen
Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
Assists in quarterly inventory of all linen
Ensures safety by assuring that all linen chutes are kept locked at all times
Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
Take every opportunity to amaze the guests
Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
Responsible for assisting with the training and direction of new department associates
Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
Perform other assignments as directed by the Director of Housekeeping and/or General Manager
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.