Executive Housekeeper | Norwalk Residence Inn

Shaner Hotels•Norwalk, CT

15h•Onsite

About The Position

The Executive Housekeeper is responsible for ensuring compliance with and completion of all daily operational procedures by the Housekeeping Department. This role requires maintaining complete knowledge of and compliance with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, and ensuring the housekeeping team is informed. The Executive Housekeeper will handle guest complaints to ensure guest satisfaction, and will be responsible for hiring, training, and developing team members, ensuring all required training is completed according to standards. This position involves reviewing daily business levels, anticipating critical situations, and planning effective solutions. The Executive Housekeeper will prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, and adjust schedules as needed to meet business demands. They will also ensure all end-of-month reports are completed to standard, assist staff with their job functions to ensure optimum service to guests, and monitor and maintain cleanliness, sanitation, and organization of assigned areas. This role manages all aspects of employee performance to ensure productivity and a quality work environment, and maintains the Housekeeping Department’s annual budget. The Executive Housekeeper will perform housekeeping, laundry, and houseperson functions whenever necessary, and undertake other duties as assigned. The role also involves maintaining a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintaining established standards and procedures of Shaner and/or franchise. Additionally, the Executive Housekeeper will direct, implement, and maintain a strong service and management philosophy which serves as a guide to respective staff.

Requirements

Minimum 1-3 years of housekeeping management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

Nice To Haves

Previous Leadership role experience preferable Rooms Operations, Housekeeping/Maintenance.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.

Responsibilities

Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.
Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.