Executive Housekeeper - Juniper Springs Resort

Alterra

1d • Onsite

About The Position

Leads the housekeeping department to deliver exceptional cleanliness and service standards, while managing departmental budgets, training and developing staff, and ensuring compliance with health, safety, and brand standards. Collaborates across departments to enhance the overall guest experience and maintain a positive, efficient workplace culture. In alignment with our core values—Empowerment, Authenticity, Collaboration, and Purpose, this role fosters an environment where team members are trusted to take ownership of their work, bring their authentic selves to the job, work together across all levels of the organization, and stay grounded in the shared purpose of creating outstanding experiences for every guest and homeowner.

Requirements

• Minimum of 2 years’ experience in hotel leadership role of at least 15 employees.
• Demonstrated success in training, developing, and retaining a large, diverse workforce.
• Proven track record of improving guest satisfaction scores, operational efficiency, and cost controls.
• Strong work ethic and integrity.
• Ability to effectively communicate with guests, employees, and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.
• Advanced computer literacy (property management systems, scheduling software, inventory control, Word, Excel and Outlook).
• California State Driver’s License (required). New residents from outside California must obtain a California driver’s license within 10 days of establishing residency.
• Proven ability to lead large, diverse teams and manage change effectively.
• In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures.
• Strong financial judgement, including budgeting, labor forecasting, and cost control.
• Ability to train, develop, and retain staff while fostering accountability and engagement.
• Skilled in inspections, quality control, and ensuring compliance with brand/service standards.
• Conflict resolution and employee relations experience, including performance management.
• Knowledge of emergency procedures, risk management, and crisis response.

Nice To Haves

• College degree in Hospitality Management, Business Administration, or related field (preferred); equivalent progressive hotel operations experience will be considered.
• Bilingual English/Spanish (preferred).
• Advanced knowledge of OSHA safety regulations and infection control (preferred).

Responsibilities

• Manage departmental budgets.
• Train and develop staff.
• Ensure compliance with health, safety, and brand standards.
• Collaborate across departments to enhance the overall guest experience.
• Maintain a positive, efficient workplace culture.
• Foster an environment where team members are trusted to take ownership of their work.
• Ensure team members bring their authentic selves to the job.
• Encourage teamwork across all levels of the organization.
• Stay grounded in the shared purpose of creating outstanding experiences for every guest and homeowner.
• Perform inspections and quality control.
• Ensure compliance with brand/service standards.
• Handle conflict resolution and employee relations, including performance management.
• Manage emergency procedures, risk management, and crisis response.

Benefits

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree