Assistant Executive Housekeeper - Galveston Beach Resort

MasterCorp, Inc.•Galveston, TX

1d•Onsite

About The Position

The Assistant Executive Housekeeper (AEH) is a second-level manager responsible for assisting the Executive Housekeeper (EH) in managing site housekeeping operations. This role ensures quality standards and timeliness goals are met by directing team members. The AEH is fully responsible for site operations in the EH's absence and assists in meeting site budgets, maintaining positive client and associate relationships, ensuring adherence to standards, and maintaining site assets. MasterCorp, Inc. is a leader in the hospitality industry, providing exceptional service and innovative solutions. They foster a dynamic and inclusive workplace that encourages growth and creativity.

Requirements

High School Diploma or equivalent combination of education and experience.
Two years of experience directly related to the job with progressive responsibility.
A proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication.
Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
A valid driver's license will be required for certain locations.

Nice To Haves

Bachelor’s Degree preferred.
Bi-lingual Spanish a plus.

Responsibilities

Create and post schedules by 5:00 PM every Thursday; assign daily tasks and work to housekeepers, housepersons, and supervisors.
Adjust work of employees based on needs, callouts, etc.
Monitor daily work hours to ensure compliance with budgeted hours.
Follow directives of site leader in his/her absence.
Exemplify a sense of urgency with the entire team to ensure all units are turned on time.
Inspect rooms and common areas to ensure cleanliness standards.
Retrieve housekeepers to address any areas that need to be re-cleaned.
Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors.
Contribute to establishing a welcoming culture of engagement and inclusion.
Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
Consistently enforce established policies and procedures.
Coach housekeepers to reach productivity standards.
Assist in performance management of team members including coaching and counseling.
Recommend discipline and termination of staff when necessary.
Conduct performance reviews.
Set recurring schedule for MasterTalk and STS in accordance with established SOPs; enthusiastically facilitates sessions engaging with staff at all levels.
Conduct weekly training meetings with supervisors and monthly meetings with all staff.
Finalize the day in the Mastermind system.
Interview, select, and onboard new team members.
Perform new hire orientations for new team members; ensures 7-Steps to Clean training is effectively delivered within established guidelines.
Build a positive rapport with the resort management team and attend resort meetings.
Manage inventory, conducting weekly inventory counts and ordering replenishments.
Report unit maintenance issues.
Maintain vehicle maintenance logs.
Assist in solving guest complaints promptly.
Conduct safety meetings and ensures staff follows day-to-day safety rules and procedures.
Handle workers compensation issues and reporting.
Work irregular hours.
Comply with Resort Operations 15 Non-negotiables without fail.
Use MasterMind Mobile to update room status updates for all Housekeepers and Supervisors.
Perform other duties as assigned.