Assistant Executive Housekeeper - South Beach Resort

MasterCorp, Inc.•Myrtle Beach, SC

1d•Onsite

About The Position

The Assistant Executive Housekeeper (AEH) is a second-level manager responsible for overseeing site housekeeping operations, ensuring quality standards and timeliness goals are met by directing team members. The AEH assumes full responsibility for site operations in the absence of the Executive Housekeeper (EH). This role assists the EH in managing the site budget, maintaining positive relationships with clients and associates, ensuring team members adhere to established standards, and maintaining site assets. MasterCorp, Inc. is a leader in the hospitality industry, providing exceptional service and innovative solutions. We foster a dynamic and inclusive workplace that encourages growth, creativity, and impact. Join our team of dedicated, passionate individuals for competitive pay and a full benefits package.

Requirements

High School Diploma or equivalent combination of education and experience.
Two years of experience directly related to the job with progressive responsibility.
A proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication.
Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
A valid driver's license will be required for certain locations.
Ability to perform the essential functions of the position satisfactorily, with reasonable accommodations made for individuals with disabilities.

Nice To Haves

Bachelor’s Degree preferred.
Bi-lingual Spanish a plus.

Responsibilities

Create and post schedules by 5:00 PM every Thursday; assign daily tasks and work to housekeepers, housepersons, and supervisors.
Adjust work of employees based on needs, callouts, etc.
Monitor daily work hours to ensure compliance with budgeted hours.
Follow directives of the site leader in his/her absence.
Exemplify a sense of urgency with the entire team to ensure all units are turned on time.
Inspect rooms and common areas to ensure cleanliness standards.
Retrieve housekeepers to address any areas that need to be re-cleaned.
Conduct weekly report cards for housekeeping staff and MSI reports of supervisors.
Contribute to establishing a welcoming culture of engagement and inclusion.
Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
Consistently enforce established policies and procedures.
Coach housekeepers to reach productivity standards.
Assist in performance management of team members including coaching and counseling.
Recommend discipline and termination of staff when necessary.
Conduct performance reviews.
Set recurring schedule for MasterTalk and STS in accordance with established SOPs; enthusiastically facilitates sessions engaging with staff at all levels.
Conduct weekly training meetings with supervisors and monthly meetings with all staff.
Finalize the day in the Mastermind system.
Interview, select, and onboard new team members.
Perform new hire orientations for new team members; ensures 7-Steps to Clean training is effectively delivered within established guidelines.
Build a positive rapport with the resort management team and attend resort meetings.
Manage inventory, conducting weekly inventory counts and ordering replenishments.
Report unit maintenance issues.
Maintain vehicle maintenance logs.
Assist in solving guest complaints promptly.
Conduct safety meetings and ensures staff follows day-to-day safety rules and procedures.
Handle workers compensation issues and reporting.
Comply with Resort Operations 15 Non-negotiables without fail.
Use MasterMind Mobile to update room status updates for all Housekeepers and Supervisors.
Perform other duties as assigned.