Resort Executive Housekeeper

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

18h

About The Position

Responsible for the successful overall coordination and direction of all rooms and public space cleaning, janitorial related maintenance and laundry services related to the hotel and spa. Oversees departmental budget and maintains fiscal responsibility for such services.

Requirements

Computer literate
Ability to read, write and comprehend instructions and correspondence, including financial reports
Ability to effectively convey information one-on-one or in group settings (meetings) and to other members of management
Actively practices positive and effective communication and possesses strong organizational skills
Demonstrate strong mathematical skills
Ability to problem-solve, handle stressful situations and make good decisions
Ability to function in a team-orientated environment and work independently
High School diploma or GED desired.
A minimum of two (2) years prior industrial housekeeping or hospitality experience, with progressive supervisory/management experience.
Ability to lift seventy-five (75) pounds while standing, twisting, or bending.
Manual and finger dexterity is required to perform duties and may involve standing, sitting, bending, kneeling for extended periods of time and will include reaching with arms and hands.
Vision abilities include close vision, color vision, peripheral vision and the ability to focus.

Responsibilities

Creates, develops, and implements an effective strategy of organization for the Housekeeping Department, ensuring Clearly Superior Customer Service and maximum guest satisfaction
Provides a clean, well-maintained Hotel, by managing the laundry and housekeeping operations
Contributes to the competitive status and profitability of the hotel, by monitoring industry trends and making recommendations
Prepares reports as requested to improve/enhance productivity and daily work activities
Responsible for all aspects of performance management for housekeeping personnel
Develops and actively participates in the department’s training program (i.e., bloodborne pathogens, chemical safety, etc.)
Responsible for monitoring supply usage (cleaning supplies and linens) and restocking/ordering
Utilizes leadership skills and motivation techniques in order to maintain a high level of employee satisfaction/morale
Reviews guests complaints, ensuring corrective action is taken
Attends all management level meetings and actively participates in the decision-making process
Maintains a staffing level consistent with the needs of the business and subject to the seasonality
Responsible for schedules and labor dollars relative to hotel occupancy
Makes recommendations and acts upon them as a result of guest complaints; seeks timely and effective resolution
Reviews standard practices and seeks process improvements
Responsible to ensure that a daily facility audit is conducted (guest rooms, common areas, spa, etc.)
Respects all guests’ confidentiality and performs duties in a highly professional manner
Assists with all aspects of a training program for all housekeeping personnel
Performs all duties in a safe manner
Other duties as assigned